What are the responsibilities and job description for the Store Manager position at Kid-to-Kid Huntersville?
The Kid to Kid Store Manager oversees the following key store functions;
- Buying - selecting and appraising gently used kid's stuff along with purchasing and merchandising of new product throughout the store
- Marketing - including in-store, social media, and grassroots/community efforts
- Managing - making the schedule, and supervising a team of 10-12 individuals; coaching them to meet individual and store goals
- Customer Service - providing fast, friendly service in a children's clothing store working with customers daily to meet their buying and selling needs
- Organizing - We have a lot of kids' stuff; both new and used that must be organized to allow parents to find what they are looking for
- Processing - 100s of new items coming in daily must be tagged, hung, and merchandised - from clothes, to baby gear, to hair bows. Every day is different!
The Kid to Kid Store Manager will be responsible for the following daily responsibilities;
- Supervise the daily store operations; coaching the team to provide the highest level of service to customers; both shopping and selling with us.
- Manage customer concerns and handles promptly with an appropriate resolution.
- Manages the hiring of store staff by actively recruiting, reviewing incoming applicants, and interviewing candidates.
- Prepares and manages staff schedules to ensure appropriate in-store coverage during all business hours.
- Conducts monthly staff and buyer meetings. Utilizes other tools throughout the month to continue and reinforce training.
- Identifies training and development opportunities that will assist team to meet and exceed individual in store goals.
- Conducts semi-annual coaching evaluations with all staff, recommending team members for advancement.
- Processes biweekly store payroll.
- Oversees and maintains an appropriate level of new product items to support new product sales goals.
- Ensures all product is properly merchandised throughout the store and adequate signage is maintained.
- Meets weekly with store owner to review store operations; wins as well as areas needing attention. Develops action plans to address.
- Evaluates racks daily to ensure appropriate seasonality and product mix are represented in each size.
- Provides a safe positive environment for employees, customers, and vendors.
- Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
- Other duties as assigned
The Kid to Kid Store Manager position requires the following physical requirements;
- Ability to lift up to 30 pounds; required to intake used product, shelve merchandise, and organize incoming product.
- Regularly required to stand, bend, reach, climb, push, pull, lift, carry and walk about the store.
- Must be able to perform duties with or without reasonable accommodations
The Kid to Kid Store Manager will posses the following qualifications;
- Ability to work both independently and within a team environment.
- Ability to provide, and coach/lead others to provide, prompt and courteous customer service.
- Ability to develop relationships centered on trust and open communication that promote the growth and job performance of their team.
- Ability to interpret and apply company policies and procedures.
- Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments.
- Ability to evaluate and drive performance of self and others.
- Ability to understand and manage store operations within identified budgets.
- Excellent verbal and written communication skills
- Ability to stay organized and multi-task in a professional and efficient manner.
The Kid to Kid Store Manager will possess the following Education/Experience;
- High School Diploma or equivalent preferred
- A minimum of 3 years of progressive experience in a retail environment
- A combination of education and experience providing equivalent knowledge.
- Prior management experience preferred.
- Although not required, previous experience in a resale environment a plus.
The Kid to Kid Store Manager is eligible for;
- Competitive Salary
- Bonus opportunities tied directly to the performance of the store - Monthly and Quarterly
Salary : $15 - $16
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