Reservationist

We are seeking a highly motivated, experienced and customer-focused Reservations Agent to join our winning team at the Kiki Group for our growing hospitality group for our several venues KIKI ON THE RIVER, THE GRAMERCY, EL SANTO/DON DIABLO. Owned by hospitality industry leaders Roman Jones and Aris Nanos. The Reservations Agent will be responsible for managing reservations for our restaurants, ensuring that all guests have a positive dining experience.

Responsibilities:

• Provide exceptional hospitality and customer service
• Handle incoming calls and emails from guests looking to make reservations
• Manage and update the reservations schedule for multiple restaurants
• Communicate with guests to confirm reservations and provide information about menu options, specials, and any other relevant details
• Communicate with director of reservations and restaurant staff to ensure that reservations are prepared for and that guests have a seamless dining experience
• Handle any issues or concerns that guests may have regarding their reservations or dining experience
• Continuously monitor and adjust reservations as needed to ensure maximum seating capacity
• Maintain a professional business appearance/dress code
• Use of excellent top hospitality verbiage and maintain proper verbal etiquette with guests at all times
• Excellent grammar and email structuring skills when emailing guests
• Cross-sell across our other restaurant concepts
• Upsell packages onto guest reservations

Position reports to Director of Reservations/Reservations Manager

Requirements:

• Fluent in English & Spanish. Other languages is a plus
• Proven customer service experience
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Ability to multitask and work well under pressure
• Minimum requirement of: 6-10 years in luxury hospitality such as hotels/fine dining restaurants
• Experience with Seven Rooms, OpenTable, or other reservation systems
• Flexible schedule, including evenings and weekends
• Ability to work in a fast paced environment

We offer:

• Competitive salary
• Health benefits package
• Luxurious ocean front view office
• Office Amenities and Parking
• Paid time off
• Paid 30 minute breaks
• Lunch on Wed-Friday
• Growth

If you have a passion for hospitality and customer service, please apply today!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• Do you know how to use Sevenrooms/Opentable/Resy?

Experience:

• Hospitality: 5 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Salary : $19 - $23