Accounts Receivable Manager

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter,  2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Accounts Receivable Manager reporting to our Associate Director of Accounts Receivables, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time, remote position and equipment and training are included.

Responsibilities

• Supervise, manage, train, and motivate the Accounts Receivable team members to meet Goals and Key Performance Indicators as outlined in Kindbody’s Accounts Receivable standard operating procedures
• Provide resources and tools to employees under supervision to complete assigned work efficiently and correctly
• Ensure timely follow up and resolution of unpaid insurance and patient AR balances utilizing the practice management system reports and worksheets
• Properly and clearly notate the practice management system and worksheets to ensure that the status of unpaid claim and denied claims and resolution can be tracked
• Write off insurance balances for unpaid and denied in accordance with contractual agreements
• Send unpaid patient account balances to outside collection agencies and write off balances in accordance with Kindbody’s accounts receivable standard operation procedures 
• Monitor payment trend and denial trends by the payers and patients and help identify the root cause issues of the issue
• Participate in development and deployment of tactics to improve insurance and Patient AR collections
• Work with other departments within the organization to prevent future denials, claim rejections, and improve insurance and patient collections
• Report payer issues to leadership and assist in the development of strategies and tactics to address and resolve
• Track unit Key Performance Indicators and assess the staff’s performance monthly, quarterly, and annually to identify trends and develop tactics to improve revenue cycle metrics
• Maintain appropriate documentation and notes of the team's accounts receivable activities
• Respond to a high volume of inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes.
• Meet with the Director, Associate Director, or VP of RCM to provide updates and report issues
• Meet with the staff to provide continuous process improvement and training and to update them on performance
• Conduct performance evaluations with Associate Director/Director
• Interview candidates for the accounts receivable positions
• Meet positional metrics and benchmarks
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Follow all department standard operating procedures carefully and accurately
• Other duties as assigned by the Associate Director

Who you are

• Bachelor’s Degree  or 5 years of healthcare billing experience in a fast-paced, customer-focused environment
• 3 years experience in managing staff
• Ability to manage team member relationships and motivate staff to excel
• Organizes and manages work to achieve results and tracks performance so  problems are detected early
• Experience in managing patient and insurance accounts receivables and filing claim appeals with insurance companies to ensure that the maximum entitled reimbursement is obtained
• Experience in CPT, HCPCS, and ICD-10 coding; familiarity with medical terminology
• Detail-oriented with strong organizational skills
• Willingness to be flexible, multi-task, and troubleshoot problems
• Strong written and verbal communication skills & a team player
• Exemplifies amazing customer service skills and professionalism
• A passion for women’s health, fertility is a plus