What are the responsibilities and job description for the Nurse Triage Coordinator position at Kindbody?
Kindbody is a new generation of health and fertility care. We provide fertility, gynecology, and wellness services in modern, tech-enabled clinics - delivering best-in-class clinical care, accessible pricing, and a seamless patient experience. We serve patients and employers in New York, San Francisco, Los Angeles, and nationally online and through our partner clinics. Join our experienced team of rockstars from Stanford, Mt. Sinai, One Medical, Progyny, Flatiron Health, Google, and Goldman Sachs..
We are hiring a clinic team of all levels to ensure we create a top of the line patient experience from the moment they learn about Kindbody all the way through their visits in the office. Our clinic team is the face of our brand, and we rely on them to deliver excellence to our patients. We always do whatever it takes, even if it isn’t specifically our “job.”
As an experienced Nurse Triage Coordinator, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism and collaboration. The hours will be determined based on availability and need, with occasional weekend and holiday shifts.
Responsibilities
Nursing Support Responsibilities
- Act as a liaison between CX and clinical support
- Develop and maintain key clinical FAQs and scripts for CX
- Handle all inbound patient questions regarding cycle management, pharmacy logistics, emergent clinical needs that enter through messaging platforms and phone lines
- Manage all inbound secure messages for “medical team”
Nursing Responsibilities
- Work with team to oversee patients’ cycling questions - injection administration questions, consent questions, medication questions, and answer general process questions throughout the cycle
- Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions
- Ensure all patient information is documented appropriately in our EMR according to our procedures
- Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families
- Works independently to assure the program goals are achieved
- Support and promote excellence in customer service
- Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day to day
Schedule
- Mon-Friday 9AM-6PM
- 1-2 Saturday 8AM-6PM (compensated with a day off during the week)
Desired Skills and Experience
- 1-2 years experience as a nurse in a fertility practice or Ob/GYN
- Current Registered Nurse license in the State of NJ, NY and/or CA (additional licensing may be required)
- Experienced in EMR and G-Suite
- Experience in and a passion for women’s health & fertility
- Strong communication skills & a team player
- Willingness to be flexible and roll with the punches
- Detail oriented
- Exemplifies strong customer service skills and professionalism
Perks Benefits:
Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as:
- Paid vacation and sick time
- Medical, dental and vision insurance
- FSA HSA options
- Company-paid life insurance
- Short Term Long Term Disability options
- Paid Parental Leave (up to 12 weeks fully paid dependent on years of service)
- 401k Plans
- Equity Offering
- Two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed
Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.
Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
