What are the responsibilities and job description for the Manufacturing Customer Service Representative position at Kinetic Personnel Group Inc.?
We are Kinetic Personnel Group! As our name implies, we are dedicated to keeping your career in motion by connecting exceptional candidates with great companies. We work with companies across a variety of industries both, locally and nationwide to keep their businesses moving forward. Our customers are established Organizations; large and small; in the private, public, and municipalities sectors. We partner with them to staff for a broad range of positions and across various functionalities, such as:
- Accounting/Finance
- Information Technology
- Sales/ Customer Service
- Engineering Disciplines
- Manufacturing
- Administration
- Logistics
Full Job Description
- 1-2 years experience in Manufacturing, preferably with aluminum, steel or any other type of metal preferred.
- Must have shipping or logistics background
- Must have face-to-face customer service skills and experience with using other CSR platforms, such as email and phone calls.
This role is responsible for managing all customer service administration activities related to the assigned customers including but not limited to:
- Input orders/submit POs
- Reach out to customers for orders/collections
- Assist with anything customers need
- Must be proficient with Quickbooks Qualifications / Skills:
- A passion for working with people and offering empathetic support with a positive attitude.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company's customer service policies.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Education:
- High school or equivalent (Preferred)
Experience:
- Manufacturing: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
