Functional Analyst II (Reduced Fares)

JOB
Learn how Metro connects you with what matters.This position is open to all King County Employees and the General Public.King County Metro Transit Mobility Division is recruiting one Functional Analyst II as a Special Duty Assignment (SDA) or Term Limited Temporary (TLT) to join the Reduced Fares Team. Reduced Fares The Reduced Fares Functional Analyst II supports ORCA LIFT network by supporting transit agency staff and human service agencies who access the ORCA LIFT Registry to enroll eligible customers. The Functional Analyst II will log, troubleshoot, and create new processes for the ORCA LIFT registry and help support the transition of the application to a more dynamic registry.

EXAMPLE OF DUTIES
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the FAII, you will: Investigate and respond to customer complaints and inquiries. Produce reports for internal and/or external distribution. Act as representative and/or advocate for Reduced Fares at various internal and/or external levels. Coordinate and/or implement database processes. Maintain and generate system databases, records, and equipment inventories. Analyze and recommend operational policies. Implement and evaluate programs, policies, proposals, procedures, and plans. Provide technical assistance and administrative support to Metro transit staff who manage the ORCA LIFT Registry network. Perform testing and training and act as subject matter expert on system features and processes. Work in partnership with internal and external teams to identify appropriate changes needed for continuous system and process improvement. Support human service agencies and a hybrid team with technical support as needed. Create macros files to import and export program data across various systems. Coordinate internally and externally with vendors and IT departments to ensure system applications function appropriately. Provide technical support with the ORCA LIFT Registry, ORCA Customer Relationship Management Software (CRM), Excel reports, WinScp, and any future applications that will support the administration of Reduced Fares programs. Prepare, develop, and deliver user training for transit staff and human service agencies. Perform other duties as assigned.

SUPPLEMENTAL INFORMATION
Who May Apply This position is open to all King County Employees and the General Public. How to Apply Please complete the King County Job application.Answer the supplemental questions.Attach a ResumeAttach a cover letter. Please summarize how your work experience, training, education, and other relevant experience have prepared you for this position.This recruitment process will fill one Term Limited Temporary (TLT)/ Special Duy Assignment (SDA) position. It may be used to create an eligibility list for upcoming vacancies, in any status, as they occur. Eligibility lists are valid for up to 12 months and may be extended at the hiring authority's discretion. Selection ProcessAll required application materials will be screened for qualifications, competitiveness, completeness, communication skills, and responsiveness to the above application instructions. The most competitive candidates may be invited to participate in testing and panel interviews. Formal offers are finalized after candidates have successfully completed any necessary pre-employment processes, such as reference checks or internal record reviews. Management will make the final selection of the candidate to be placed in the special duty assignment. The SDA will also be dependent on approval from your current supervisor. Pay for SDA will be in accordance with Personnel Guidelines or the selected employee's collective bargaining agreement. Incomplete applications may be rejected as incomplete and not advanced in the process. Applicants who cannot apply online should follow the instructions at Application FAQ’s- King County. For guidance on how to complete these required materials, be sure to check out the Career Support Services website for tips and examples on how to make your application materials more competitive: Career Support Services - King County. Work ScheduleThis position is FLSA non-exempt and, therefore, eligible for overtime. The workweek is normally Monday through Friday, between the hours of 8:00 am - 5:00 pm. Work Location: This is a hybrid position. The main work site for this position is King Street Center, 201 S Jackson St., Seattle, WA 98104. Union Membership: Positions in this classification are represented by Professional and Technical, Local 17. Class Code 7304200 Teleworking Requirement The work associated with this position will be performed predominantly by teleworking, complemented by onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities.) Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. For more information regarding this recruitment, please contact: Tracy Bylund (She/Her), Talent Advisor at tbylund@kindcounty.gov. Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.