Dispatchers /Schedule

Job Description

Job Summary

Summary: Kings Security Services is seeking an experienced Dispatchers /Scheduler to assist in providing exceptional service to our employees and clients. As a Classic Security dispatcher you will be the primary point of contact for all shifts communication, and handle all incoming calls from clients and security officers.

Responsibilities and Duties

1. Dispatches security personnel to client's site for private, protective-service firm

2. Maintain records, handling communications with various areas, monitoring staff and equipment location, and information personnel about traffic issues.

3. Reads posted orders to ascertain personnel requirements and notifies guards of work assignments and changes in instructions by telephone.

4 . Posts assignment information on dispatch board.

5. Compiles and records data for dispatch, payroll, billings, and personnel records.

6. Responsible for directing and coordinating the schedules and assignments of our security officers.

7. Arrange for necessary repairs in order to restore service and schedules.

8. Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.

9. Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.

10. Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

11. Be proficient with all procedures and equipment associated with the Security Dispatcher position and the Security Dispatch control center.

12. Check security guard daily patrol tours.

POSITION REQUIREMENTS:

Qualified applicants for the dispatch Position will meet the minimum requirements, as described below:

1. High school diploma or equivalent required.

2. At least 18 years of age.

3. Must display exceptional customer service and communication skills.

4. Intermediate computer skills to utilize innovative, wireless technology at client specific sites.

Benefits

Paid Vacation

Life Insurance

Personal days

Job Type: Full-time

Pay: Negotiable

Job Types: Full-time, Contract

Benefits:

• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location