Navigational Coach

JOB DESCRIPTION

Position Title: Navigational Coach

Reports to: Community & Family Services Coordinator

Classification: Exempt, Full-Time

Organization Overview:

Founded in 1946, Kingswood Community Center, Inc. (KCC) sits in the heart of the Riverside Community located in Northeast Wilmington. KCC's mission is to enable people in Northeast Wilmington and surrounding communities to achieve their potential for economic, social, and personal well-being. KCC offers programs for the youngest and oldest alike, as it includes an early learning center for 12 months to 5 years of age, before and aftercare, after school programming for school age and teens, and a senior center for the elders in the community. In addition to programming, KCC provides resources, opportunities, and events to all ages.

Position Summary

The Navigational Coach is responsible for building partnerships with families to assist them in identifying strengths, needed services, goals, and support systems in order to facilitate economic mobility. The Navigational Coach works as a part of the interdisciplinary team of the EMPOWER (Economic Mobility Places Ownership Within Everyone’s Reach) Program, advocating for participant needs and creating a strategy for holistic services. This position is also responsible for increasing the availability and accessibility of a range of services for high risk families by coordinating partnerships with organizations to provide health, financial, and educational, and crisis alleviation programs and services.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These essential functions are performed on a frequent and recurring basis by an incumbent and including but not limited to:

• Develop and lead new and expanded initiatives in a collaborative, fast-paced environment. Devise strategies to ensure growth of programs and initiatives.
• Provide case management and economic mobility services for participants to reduce or alleviate barriers to active participation and maintain continuity in services.
• Assist with recruitment, including promotion of the program to interested families and assistance to families in obtaining needed documents for enrollment (i.e. proof of income, ID).
• Conduct orientations, collect intake materials, and screen participants for eligibility. Administer, score, and schedule related assessments.
• Upon enrollment, develop an individualized plan that responds to the family’s need. Incorporate the family’s goals, strengths, responsibilities and timetables and strategies for achieving these goals. Provide direct service and/or coordinate needed services for each family, reviewing and updating the plan at least quarterly.
• Maintain regular contact with every family. Work with families to reduce barriers to participation in programs and activities. Conduct outreach for families who need to be reengaged.
• Create, review, manage, and update files for each family, ensuring files are up-to-date and organized per grant requirements. Conduct periodic file reviews to ensure compliance.
• Implement program evaluations and assessments (i.e. surveys, environmental scans) to include program delivery, customer service, and effectiveness and progress toward program objectives.
• Assist with the coordination and implementation of events (such as recognition and incentive activities, job fairs, community events, and participant orientations).
• Uphold agency policies and standards, ensuring legislative regulations are followed (e.g. accidents, incidents, and disciplinary actions) and compliance with contractual requirements.
• Analyze information and maintain complete, organized, and accurate documentation (including email communication). Prepare and submit timely reports and other documentation.
• Network with businesses, nonprofits, schools and government offices to identify resources and develop and maintain partnerships to strengthen service delivery, to develop programs, and address community needs.
• Represent the organization in public forums and with donor agencies and foundations as required. Promote awareness of the agency and its mission in the community.
• Maintain an active understanding of agency programs in order to increase opportunities for support and collaboration.
• Practice continuous learning through individual study, classroom training, seminars, and conferences.
• Attend regular staff meetings and submit meeting minutes.

Competencies

Candidate must have the ability to:

• Effectively utilize Microsoft Office suite and databases.
• Communicate and present effectively, both verbally and in writing.
• · Manage multiple projects with strong attention to detail and effective time management skills.
• Be a team player, adapt to change, and demonstrate flexibility.
• Demonstrate excellent judgment, interpersonal, written and verbal communication skills to achieve goals and objectives.

• Thrive in a fast-paced environment.
• Be culturally sensitive.
• Maintain accurate reports.
• Be pro-active regarding job responsibilities.
• Maintain confidentiality.

Supervisory Responsibility

This position does not have supervisory responsibility.

Position Type and Expected Hours of Work
This is a full-time position, and general hours of work and days are Monday through Friday, 9:00 a.m. to 5 p.m.; however, this position regularly requires after-hours and weekend work.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Education and Experience

• Bachelor’s degree from an accredited college or university in Social Services, Human Services, Early Childhood Education, or related field OR Associate’s Degree and ten years of equivalent experience.
• At least two years of experience working with at-risk participants in a social services or education setting.

Certification Requirements

• First Aid/CPR preferred; must be certified within first 60 days of hire.

Conditions of Hire

• A satisfactory criminal background and reference check, a valid driver’s license, and an acceptable driving record are required at time of appointment and throughout employment in this position.
• Must be eligible to work in the U.S. without sponsorship.

We are an Equal Opportunity Employer

Kingswood Community Center is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, marital status, age, veteran status, or any other status protected under local, state, or federal laws.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
We are currently following the CDC Guidelines.

Education:

• Bachelor's (Preferred)

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location