Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Crane Product Service Manager Job Summary
Direct and supervise a crew of mechanics to efficiently manage the repair and maintenance of equipment that falls within his scope of responsibility. This should be done by utilizing the assets available in an efficient and timely manner, keeping unproductive time to a minimum. This person must communicate well with customers, both internal and external.
Crane Product Service Manager Benefits
- Medical, Dental & Vision Insurance
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Family-owned and operated
- Health and wellness
- Above-average industry pay
Crane Product Service Manager Responsibilities
- Accept requests from internal and external customers for repairs to equipment within the scope of responsibility
- Determine flat rate pricing and prepare quotes for customers
- Open work orders, assign the appropriate technician to perform the repairs, and provide the flat rate hours quoted
- Determine which repairs are warrantable vs. customer billing
- Monitor progress of repairs and keep the customer informed of progress
- Review completed work order, write, and invoice description of work performed
- Monitor work in process daily and keep the labor to a maximum of 50 hours per technician
- Track and schedule factory campaigns and ensure they are completed by set deadlines
- Maintain the parts returns from technicians to established percentage goals
- Complete all paperwork related to the department in a timely manner
- Actively oversee safety practices of employees and correct as needed; actively support and encourage safety training and compliance with all safety procedures
- Actively promote positive interdepartmental relations
- Actively support and administer company policies and procedures
- Manage employee performance appraisals in a productive and timely manner
- Maintain open and continuous communications with the Service Manager on work issues and employee matters
Crane Product Service Manager Qualifications
- High School Education or Equivalent
- Computer literacy necessary
- Excellent oral and written communication skills are a must
- Excellent organizational skills to appropriately manage a high volume of department paperwork
- Five years experience as a crane technician in a related field, two of which were in a lead role
- Years of experience may be modified if have the right combination of technical experience and supervisory training, skills, experience
- Experience or training in management concepts and practices or the willingness and ability to obtain such training and apply it in an acceptable and approved manner
- Complex Reading and Writing Skills
- Judgment/Decision Making Skills
- Basic Math Skills
- Analysis/Comprehension Skills
Crane Product Service Manager Physical Requirements
- Seeing, Color Perception (Red, Green, Amber), Hearing/Listening, Clear Speech, Touching (Dexterity, Hand, Finger)
- Ability to Move Distances Within and Between Warehouses and Offices, Climbing (Stairs, Steps, Ladders), Ability to Mount and Dismount Forklift/Truck, Driving (Local/Over Road)
- Pushing/Pulling/Lifting/Carrying 50 lbs.
Crane Product Service Manager Working Environment
- Shift Work, Work Alone, Work with Others, Verbal Contact with Others, Face-to-Face Contact, Inside, Outside, Extreme Heat/Cold, Noise, Mechanical/Electrical/Pressurized Equipment, Moving Objects, High Places, Fumes/Odors, Hazardous Materials, Dirt/Dust
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.