What are the responsibilities and job description for the Service Coordinator position at Kirby Smith?
Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Service Coordinator Benefits
- Medical, Dental & Vision Insurance
- Paid Time Off and Vacation
- Short/Long Term Disability
- Growth Opportunities
- Paid Training
- Family-owned and Operated
- Health and Wellness
- Above-average Industry Pay
Service Coordinator Essential Functions
- Communicates and supports the Company's mission, vision, and values
- Reviews work orders from assigned Product Service Managers and branches for accuracy
- Reviews technician notes and enters repair descriptions on work orders
- Opens, updates, and closes work orders; Inputs data to open work orders such as fuel, sublet, labor, and mileage
- Prints and reviews WIP (Work in Progress) reports
- Initiates communications with service managers & PSMs on work orders showing no activity within a specific time
- Acquires and maintains knowledge of manufacturer warranty programs and facilitates warranty repairs appropriately
- Calculates and accurately documents hours worked for mechanics
- Communicateswith customers to obtain POs and status on work approvals
- Maintains and fosters good working relationships with supervisor, employees, manufacturer representatives
- Additional Administrative duties as needed
Service Coordinator Minimum Qualifications
- High School Diploma or Equivalent
- Three (3) years of experience as a mechanic or highly knowledgeable with industry concepts (equipment and terminology
- Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
- Solid arithmetic skills
- Exceptional interpersonal skills and excellentcommunication skills; attentiveness to details and solid problem-solving skills
- Demonstrates confidence to work through and solve problems while keeping a good rapport with internal and external customers
Service Coordinator Physical Requirements
- Must be ableto sitfor long periods
- Pushing/Pulling/Lifting/Carrying up to 15pounds without assistance
- Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
- Must be able to tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
- Must be able to safely perform work around pressurized, mechanical, and electrical equipment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All qualified individuals are invited to apply. EOE - Minority/Female/Disabled/Veteran; E-Verify
