What are the responsibilities and job description for the Customer service position at Kirsten and ociates?
This is a remote position.
This globaldigital roadside assistance platform continues to reimagine theroadside assistance industry to the benefit of global brandsroadside assistance professionals and consumers.
The solutiondelivers the quickest safest and most innovative roadsideassistance service products and technology by combininglocationbased services realtime data AI and machinetomachinecommunication.
The platform powers roadside assistance solutions inNorth America Europe and Asia for leading brands across theautomotive insurance telematics and other transportationfocusedverticals.
Over 200000 driversacross America have found better roadside assistance servicethrough this platform. In addition millions of drivers have directaccess to it through integration in a broad range of mapping andconnected car platforms.
The core of the service network has beenproviding roadside assistance services to customers for more than15 years.
What to Expect When Servicing
Inbound and outbound lines for customersneeding Roadside Assistance set up status updates for existingcases and Partner escalations for VIP customers.
Manage cases / chats and properly complete alerts withinthe case; communicate with customers service providers and partnersto ensure such parties are kept up to date;
and release the caseonce the customer has been assisted.
communicate with customersservice providers and partners to ensure such parties are kept upto date.
Manage VIP casesand contacts; identify and manually assign providers; communicatewith VIP customers service providers and partners to ensure suchparties are kept up to date;
and release the case once the VIP hasbeen assisted.
Negotiate withservice providers; manually assign providers; verify correctequipment to assist; send VCC payments to service providers forassignment and job completion.
Requirements
Capabilities of Top Performing ServicePartners for this Program
- Effective probing and investigating skills
- Attention to detail
- Passionate about customer service andproviding empathetic responses
- Selfstarter
- Be aBrand Ambassador be a part of our brand.
- Ensuring the security of customersinformation & their wellbeing
Benefits
Affordable PPO Healthcare andDental Options Available
- Capabilities of Top Performing Service Partners forthis Program - Respond to incoming contacts from customers in aprofessional and efficient manner.
- Maintain knowledge and abilityto effectively articulate the brand, products, policies, andprocedures. - Drive sales by offering to place orders and suggestcomplementary items based on customer needs and preferences.
- Mitigate customer escalations through effective decision making andproblem-solving skills. - Leverage multiple systems and tools toeffectively handle customer contacts.
- Simultaneously handlemultiple tasks including contact handling and data processing. -Passion for working within a group environment that deliversexceptional customer experiences.
- Demonstrated customer serviceskills, preferably in a retail and / or contact center environment. -Effective decision-making, problem-solving and follow-up skills.
- Excellent verbal and written business communication skills. -Ability to multi-task in a fast-paced environment and handleshifting priorities.
- Strong attention to detail. - Intermediatecomputer skills, including proficiency in Windows navigation and MSOffice. - Luxury retail experience
Last updated : 2024-09-11