Customer Service Manager

About Klarna Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000 employees from 100 nationalities. Customer Service Manager Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be.  It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead, we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next. About the Role: This Customer Service Manager will provide leadership, direction, and ongoing management for the Customer Service team to provide best-in-class customer experiences.  You will lead, inspire and ensure that the team achieves success in all KPI’s, and develop strategies to meet our customer's needs.   We are looking for a “leader” and a “doer”, someone who can balance forward-thinking strategy while simultaneously executing at a tactical level.  The ideal candidate is highly analytical and self-motivated with experience solving complex problems and maximizing the potential of their team through coaching and leadership.   This person should be committed to delivering and improving teammate development and the customer experience. What will you be doing? As Customer Service Manager, you will grow, train and develop our team.  Beyond customer support experience, we are looking for a strategic leader who will set a tone for service.    You will have a lot of contact with stakeholders internally and externally and will be reporting to the U.S. Market Lead. Your role and responsibilities will include but not be limited to ensuring that your team is run effectively, delivering results that support the Company goals. Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.