What are the responsibilities and job description for the Hotel General Manager position at KMA Human Resources Consulting?
Hotel General Manager
Bangor, Maine
Our client is seeking a General Manager for their boutique hotel backed by a brand and conveniently located in Bangor, Maine. The General Manager will be the leader of the hotel in all aspects, including revenue generation/management, expense control, and delivering the highest customer satisfaction.
\n- High school diploma or GED required, college degree preferred or equivalent experience.
- Hospitality experience required.
- Experience with hospitality reservation systems required.
- Managerial experience with one or more direct reports required.
- Ability to provide clear direction, support, feedback and guidance to all company managers and employees.
- Annual pay in the range of $75,000- $85,000
- Quarterly Bonuses
- Paid Time Off and Paid Holidays
- Medical and Dental Plan options
- Employee discounts on partner hotel stays
- Coordinating all staff efforts, including front desk, housekeeping and maintenance.
- Scheduling staff, training staff, managing staff performance.
- Monitoring monthly budget, creating weekly GM report for review with management team, attendance at monthly and quarterly GM meetings.
- Collaborate with owners on maintaining and reaching revenue targets, driving revenue, and evaluating new opportunities.
- Working closely with the Marketing Department to create specials and promotions to increase property occupancy rates and create content for monthly newsletter.
- Hospitality support including resolving guest issues, assisting guests with special requests, communicating with housekeeping tasks when needed.
- Delivering the highest guest satisfaction within the brand, consistently achieve scores in the top 10% of brand nationwide.
- Reviewing reservations for accuracy and issues.
- Ordering supplies for property managing credit card and monitoring property expenditures.
NO PHONE CALLS OR RECRUITERS PLEASE
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.
Salary : $75,000 - $85,000
