Senior Informatica Support Engineer

Career Area:Business Technologies, Digital and Data Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Informatica Support Engineer is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.

Responsibilities
Responsibilities of the incumbents is to provide Worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future digital products.

• Identify, investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
• Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries
• Issue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.
• Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams.
• Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability, durability and serviceability to be stated in the functional specifications.
• Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials.
• Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc.
• Participate in Safety Audits and provide technical assistance for defense in digital product and application liability lawsuits.
• Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications.
  
  Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

Basic Qualifications:

• Minimum 3 years of experience of P360 implementation, able to change or update P360 Web UI, able to create attributes & Characteristic etc.
• SQL experience
• Export template creation and editing
• Import mapping creation and editing
• Backend configurations including web definitions & repository set up and changes
• Good Understanding of integration patterns used in P360, hotfolder, Product & Item references, ETL (preferred IBM DataStage) etc.
• Experience working with global teams
• Ability to communicate with internal and external partners and stakeholders
• Strong analytical, problem solving and communication skills.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at (url removed)/careers.

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community.

#J-18808-Ljbffr