IT Desktop Support

Job Position: IT Desktop Support

Purpose: The purpose of the IT Desktop Support position is to provide end-user support to employees across both locations and remotely. This role will involve work ranging from desktop and end-user hardware to level 1 help desk and triage. This position will report to the Director of IT in the Information Technology department.

Responsibilities

• Collaboration with various levels of diverse business units in order to troubleshoot effectively.
• Supporting level 1 helpdesk duties related to the responsibilities defined here and as requested. Escalate anything out of scope to other IT department team members of their respective roles to ensure operational efficiency.
• Microsoft 365 administration focuses solely on identity and access management and triaging various Exchange/email issues.
• Complete Onboarding and Offboarding of users and devices.
• Identity and access management surrounding user accounts, end-user devices, and related software elevation requests.
• Inventory and asset management, including but not limited to replacements due to defects and end-user device lifecycle management according to policies.
• Complete and maintain documentation of all desktop support, onboarding/offboarding, and identity and access management processes.
• Other project duties as assigned.

Qualifications

• The requirements listed in this job posting are guidelines, not fixed rules. You do not have to satisfy every requirement or meet every qualification listed. If you feel you are an excellent candidate, we encourage you to apply!
• Bachelor’s in Information Technology or other related degree is preferred.
• 1-3 years experience in a similar position is preferred.
• Experience or working knowledge in various technologies, such as the Microsoft 365 suite in a Windows environment and end-user computing hardware, such as desktops, laptops, printers, and phones, is preferred.
• Ability to communicate with multiple levels of an organization effectively in order to determine needs in troubleshooting
• Ability to work independently and proactively in a fast-paced environment.

Physical Requirements

• Must be able to sit, stand, kneel, stoop, walk, and sit for long periods of time
• Must be capable of working in inclement conditions to include extreme hot and cold temperatures.
• Must be physically capable of manually digging & back-filling holes and trenches.
• Must be physically capable of lifting and carrying up to 80 lbs.

• Accessibility: If you need accommodations as part of the employment process, please contact Knobelsdorff Human Resources at 651-923-4970or via email at HR@KEway.com.

Why Work for Knobelsdorff

In the early 1980s, in a small garage on a plot of family-owned land, Knobelsdorff Enterprises began. At the beginning KE was a small operation, serving local agricultural and industrial facilities. Three decades of hard work, and a commitment to excellence has grown KE into four divisions. Teamwork, and dedication to our core values has expanded our operations nationwide and have grown to surpass 200 employees. We continue to grow, and drive success with the same steadfast dedication, and core values since the start. Join us today!

• We offer our employees a career with plenty of room to grow. We offer customizable training programs, and educational stipends so employees can continue to develop.
• Great benefits with a wide selection of options to choose from. Our benefit package includes a competitive compensation and benefits package, including paid health, dental, life, long-term disability, vacation, and a 401(k)-retirement plan with company match
• We offer an unparalleled culture that allows employees a work/home balance that fits their lifestyle choices. We have paid vacation based on years of service, as well as unpaid vacation to meet your own work/life balance choices.
• We have full time work booked years in advance to offer you sustainable employment.
• For more about our culture visit our careers page at https://www.knobelsdorffenterprises.com/careers

EEO

Knobelsdorff is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

• Equal Opportunity Employer, including disabled and veterans.
• EEO is the Law poster English– Spanish
• EEO is the Law Supplement poster English– Spanish
• Pay Transparency Policy Statement English

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