What are the responsibilities and job description for the Director, Operations position at Knoll?
COMPANY OVERVIEW
Knoll, Inc. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. We are part of MillerKnoll, the engine powering the world’s most dynamic design brands. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands — Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully — reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit Knoll.com/Community.
POSITION PROFILE
As a Director of Production Operations, you'll lead overall manufacturing operations for an assigned facility. You will be responsible for machining, fabricating, assembling, processing operations, and other ancillary functions required for production. You'll forecast, develop, implement, and administer plans for efficient facilities, staffing, and material utilization.
ESSENTIAL JOB FUNCTION
- Lead manufacturing operations for an assigned facility, ensuring compliance with MillerKnoll policies, practices, and standards.
- Participate in the development of corporate manufacturing strategies and develop a plant-specific strategy to align.
- Achieve exceptional levels of customer service and delivery reliability with highly variable demand patterns and product variation.
- Maintain high standards of quality, follow agreed standards, and introduce improvement initiatives to address problems and ensure high standards are maintained.
- Achieve a safety culture which ensures high levels of employee engagement, addresses risk, and strives toward an accident-free environment.
- Achieve exceptional levels of employee engagement through regular and open communication, two-way feedback at all levels, and an environment where issues can be openly raised and positively received at all levels of leadership.
- Ensure a consistent and high-level employee experience is achieved across the facility.
- Coach and mentor team members, design and delegate appropriate workloads, build development plans to ensure career success, and participate in succession planning activities.
- Delegate authority to key supervision in production, production control, methods, cost accounting, maintenance, and related operations.
- Ensure that objectives are achieved on a timely basis at the lowest cost (within financial resources) while maintaining quality requirements.
- Perform additional responsibilities as requested to achieve business objectives.
