Sales Manager - Wholesale Knoll

Why join us?

Knoll uses modern design to connect people to their work, their lives, their world. Since 1938, we have been recognized internationally for creating workplace and residential furnishings that inspire, evolve, and endure.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About this Opportunity:

This role supports a network of Wholesale partners by creating a collaborative, inventive, assistive, and inclusive working relationship between the manufacturers (Knoll) and the Wholesale Partner (B&M/E-tailer). This role is process-oriented, with data-driven recommendations, assessments, and decisions to grow our business and achieve our annual sales goals.

The day-to-day responsibilities encompass sales (60%) and administrative (40%) tasks.

Basic Qualifications:

Sales Experience

• Establish relationships with all Owners/Operators/Sales for All Accounts (Knoll – 37)
• Oversee communication and support the Product Manager, Account Manager and Marketing Manager for sales/display related enquiries for All Accounts (Knoll – 37)
• Train retailer Sales and Staff online on Knoll products and service components. Create content for presentations
• Sales and product specifications assistance
• Strategize / Execute Incentive Programs
• Large or significant project advice and specification assistance
• Selling in store vignettes with graphics and accessories
• Regular communication regarding Knoll news, promotions, changes and inspiration
• Assess and ordering of samples and materials for retailers’ libraries
• Facilitate inspirational presentations for training/promotions
• Facilitate events designed to engage local designers and customers
• Quarterly business review with top accounts
• Managing escalated customer complaints (both end user and retailer)
• Weekly touch base with Customer Service team
  
  

ADMININSTRATIVE EXPERIENCE:

• Tabulating results post month/quarter/annual close
• Assuring order objectives at month end are met
• Tracking individual retailer performance and rebates
• Maintain Muuto CRM Database
• Create KPR Contracts for promotional periods and special situations that require additional discounting
• Assist in development of content for Omni Retail Landing pages for Knoll
• Working with the sample team to ensure adequate samples in our literature centre (Knoll)
• Liaise with Order to Cash Development Team
• Assist with Price book updates (Knoll)
• Maintain Textile Database for top sellers (Knoll)
• Monthly updates to the In-Stock booklets (Knoll)
• Work with Credit Dept on new and existing accounts (credit holds, release of order, etc.)
• Review contracts for accounts
• Monthly, Quarterly and Annual Forecasting
• Monitor and track orders and shipments on a monthly, quarterly and annual basis using key metrics and company reporting tools.
• Review pricing methods, product positioning, sales effectiveness and other means of attaining revenue targets. Make improvements as necessary.
• Continual assessment of current accounts for trends and possible enhancements
• Work with Marketing Teams to be sure Marketing materials are built and rolled out for all Wholesale Partners (B&M / Etailers)
  
  

Preferred Qualifications:

• Cultivate a strong partnership with internal teams: marketing, sales operations, contracts and channel teams to implement effective strategy and plans.
• Provide feedback and reinforcement on sales tool usage, needs, and necessary enhancements.
• Continuous self-directed product knowledge and familiarity with Knoll design heritage, new products and company's reputation of innovative products
• Develop and execute successful sales presentations
• Enter and maintain all customer interaction in salesforce.com to ensure efficient lead management and forecasting
• Bachelor's degree in business, interior design, architecture or related
• Minimum 5 years’ experience in sales and/or wholesale.
• Minimum 3 years’ experience with Knoll.
• Minimum 2 years’ experience working with retailers.
• Full knowledge on Knoll systems, processes, and the way to do business.
  
  

Who We Hire?

Simply put, we hire everyone. Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.