Lead Barista/Cashier

KNOTS COFFEE ROASTERS. is the perfect place to meet before a day’s adventure to get fueled up on locally sourced coffee and tea. The fun fusion of local coffee, fresh juices, handmade sweet and savory treats, and a laid back atmosphere will have you yearning for more. Located steps off Kap‘iolani Park, Knots is the perfect place to hang out when the beach gets boring. Knots is the perfect place to meet and mingle with friends, pick up food, have a picnic in the park or refresh yourself after a long day at work.

ABOUT PLAN DO SEE AMERICA

Plan Do See is a global hospitality company with a core business in hotels, restaurants & bars, wedding & events, and consulting. Plan Do See’s headquarters are located in Tokyo and New York. Their mission is to create hospitality destinations around the world that offer memorable experiences and together build a lasting, positive relationship with our guests, partners, employees and communities. Plan Do See has been honored with a top 3 spot on the list of The Best Workplaces in Japan recognized for its dedication to sustain high-trust cultures for their employees.

POSITION SUMMARY

Responsible for providing customers with prompt, quality beverage selection, purchase, and preparation by managing the Barista team, performing regular Bartender tasks themselves, and cooperating with the rest of the front of house team and back of house. The barista ensures guests will experience a friendly, upbeat, and clean atmosphere.

ESSENTIAL JOB FUNCTIONS:

• Cooperate and have strong communication with the Front of House Manager and Kitchen Manager to maintain an effective atmosphere and an efficient food and beverage service.

• Set an example by showing leadership, addressing questions, concerns, and assisting where needed.

• Responsible for managing team and the following are performed by everyone;

• On time to work / dressed clean and professionally/ have updated information about drinks and service/ aware of what they need to prep and tasks during service / following house recipes / new employee training; including preparing materials and making sure they’re ready to prepare drinks and use POS / knowledge of current food & drink choices, brands, specialties, origin, taste, quality, and prep methods/ ensure service style and standards are met and guest expectations exceeded/ maintain a clean, organized bar and arrange glassware to create an attractive display/ require evidence of age of any guest who appears to be under the age of thirty (30)/ etc.

• Ensure prep and opening duties are properly done and on time;

• Cut fruit and garnishes to maintain necessary par levels / Replace and rotate draft beer kegs and soda/ Maintain par stock levels of wine, champagne, beer, liquor, non-alcoholic and perishables/ fills juices and batched cocktails / Restock from liquor storage / Prepare specialty prep/ etc.

• Ensure closing duties are properly done and efficiently;

• Fridges are fully restocked / supplies are stocked and ready for the next shift / storage areas are clean, re-stocked and well organized / wash and polish all glassware and supplies/ empty and replace dish bins and trash cans throwing out each shift/ etc.

• Must also perform all Barista tasks as needed.

• Responsible for stock levels, organization and proper storage of...

• Beverage tools, product, coffee, liquor, supplies/ freezer is stocked with proper levels of ice/ storage locations both in the FOH and BOH/ Communicate well in advance with the Front of House Manager of items running low and needs to be replenished/ etc.

• Demonstrate strong guest service skills and enthusiasm.

• Welcome each guest personally, make sure all guests at the bar and restaurant are comfortable and feeling welcomed / Communicate using clear and enthusiastic words, tone and body language / Take drink and food orders /Handle payment / Require evidence of age of any guest who appears to be under the age of thirty (30)/ Responsible service of alcohol/ Consult with the FOH Manager for intervention if necessary/ Promptly and professionally handle guest issues and immediately communicate problems and concerns to FOH & management/ etc.

• Maintain personal health and sanitation standards based on health regulations.

• Follow all company/bar safety rules, policies, and procedures.sa

*The company reserves the right to add or change duties at any time.

BARISTA JOB FUNCTIONS

• Welcome each guest personally, including the hotel guests, and offer services and assistance.

• Ensure that each and every guest is served in a friendly, professional, and timely manner.

• Prepare and serve beverages such as but not limited to beer, wine and basic cocktails.

• Prepare and present quality beverages using a variety of equipment and utensils according to established recipe and presentation standards in the café.

• Describe details of menu items and new products to guests, suggest products that might appeal to them and answer any inquiries.

• Receive and process guest payments.

• Serve prepared foods, such as muffins, biscotti, and bagels.

• Stock guest service stations with paper products or beverage preparation items.

• Selling of gift shop retail products.

• Order, receive and stock supplies and retail products.

• Responsible for product quality and safety including but not limited to milk, pastry and fruits.

• Check temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.

• Clean and sanitize work areas, service and seating areas, utensils, and equipment.

• Maintain personal health and sanitation standards based on health regulations.

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

• To follow all company/bar safety rules, policies, and procedures.

• Other duties as assigned.

*The company reserves the right to add or change duties at any time.

REQUIRED LICENSE/QUALIFICATIONS:

• One (1) year of experience as a barista is preferable, but not required.

• High school diploma.

• Hawaii food handlers card required.

• Hawaii Blue Card from Liquor Commission.

• Valid and Cleared TB Test.

• Basic Math Skills - add, subtract, multiply, and divide.

SKILLS/APTITUDES:

• Excellent communication skills (verbally interacts with management, team members and guests.)

• Ability to accept constructive criticism and work calmly and effectively under pressure.

• Judgment and Decision Making

• Organizational skills.

• Multi-task oriented.

• Self-Motivated.

PHYSICAL REQUIREMENTS:

• Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Constant standing with some walking.

• Be able to work in a standing position for long periods of time (up to 10 hours).

• Be able to reach, bend, and stoop

• Frequently lift up to 35 pounds.

• Regularly required to use hands and frequent washing of hands.

WORK ENVIRONMENT:

• Work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

• Exposure to extreme heat.

• The noise level in the work environment is usually loud.

• Members only community (More of one on one relationship with customers)

• The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift

Supplemental Pay:

• Tips

Application Question(s):

• Are you currently residing in Oahu and available for an in-person interview?

Work Location: One location