Housing Stabilization Specialist

KNOXVILLE-KNOX COUNTY COMMUNITY ACTION COMMITTEE

SOCIAL SERVICES DEPARTMENT

JOB DESCRIPTION

Job Title: Housing Stabilization Specialist

Supervision: Emergency Housing Assistance Program Manager

Summary: An employee in this classification receives general supervision of the unit director. Work performed involves interviewing clients, assessing client and family needs, determining eligibility, complete applications for financial assistance, and assisting individuals and families to achieve stability.

Essential Duties and Responsibilities:

• Assist clients in making application for emergency housing assistance.
• Interviews clients, landlords, and utility companies directly and by telephone, to obtain necessary information to process application for assistance.
• Determines eligibility for financial assistance programs and community services according to prescribed guidelines.
• Verifies eligibility by collecting documentation from clients or by using a computer to access CAC, Department of Human Services, or other authorized client information data base.
• Maintains application caseload within expectations.
• Refers clients to appropriate CAC or other community agencies for other support services and coordinates such services as necessary to achieve the objectives of housing stabilization, food procurement and employment assistance.
• Refers clients to partner agencies/programs to provide additional assistance as needed.
• Uses computer to maintain records, make reports, and compile data.
• Maintains up to date information about available services, requirements, and procedures.
• Attends and participates in required meetings related to client services.
• Performs related activities as required.

Knowledge and Abilities: To perform this job successfully, an individual must be able to perform each essential job duty successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of social service resources in the community.
• Knowledge of case management methods and skills.
• Experience in eligibility determination.
• Ability to communicate effectively both orally and in writing.
• Ability to ascertain facts by personal contact, observation, and examination of records and reports.
• Ability to perform basic math functions.
• Ability to prepare accurate reports and plans.
• Knowledge of computers specifically Microsoft software.

Preferred Qualifications: Graduation from an accredited four-year college or university with a major in social work, human services, adult education or related field. At least one year of related work experience. An equivalent combination of related work experience and/or education may be substituted for the education requirement. Valid Tennessee Driver License and a reliable automobile for daily use (mileage reimbursed).

Annual Salary: Skill Level 7

AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $35,752.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Case management: 1 year (Preferred)
• customer service: 1 year (Preferred)

Work Location: In person

Salary : $35,752