Account Specialist

Kodi Collective™ Marketing Execution Services offers a versatile portfolio of creative and marketing production solutions that will inspire companies to think differently about how they take their brand to market. We’ve got the expertise to guide customers through what’s possible, to execute reliably, and to deliver with passion because we care about the brand as much as our customers do.

Kodi Collective began back in 1864 as R.R. Donnelley - the first name in American Printing. We revolutionized print marketing then, and today we continue to evolve along with the needs of our customers. It’s in our DNA. We now stand at the junction of traditional print, digital print, and visual communications. Our talented teams and asset-rich capacity are here to transform ideas into action. Our team is growing rapidly, apply today to become part of the Kodi Collective!

Summary: Kodi Collective Marketing Execution Services is looking for an experienced Account Specialist to join our team. This role sits remote reporting to our Customer Service Supervisor. As an Account Specialist at Kodi Collective you will provide a world class customer experience for all internal and external customers including on-boarding new clients, day-to-day problem solving, and renewing contracts. You will be a valued member of an Account Specialist team that is dynamic, collaborative and in constant pursuit of best practices to improve the effectiveness of the team and the satisfaction of Kodi’s customers.

No two customers are the same, but Kodi’s Account Specialist team follows a proven set of guidelines and procedures toward a common outcome – world class customer satisfaction. Accounts are assigned based on the experience, regional proximity, and bandwidth of the Account Specialist.

Responsibilities:

• Collaborate with Kodi’s in-plant Account Planners to maintain a clear understanding of each customer’s expectations for quality, schedule, and delivery.
• Collaborate with Kodi’s Pricing department to generate quotes to support each customer’s budget evaluation.
• Regular interface with Kodi’s CRM system to keep a current and accurate record of each customer’s experience with Kodi.
• Collaborate with Kodi’s Sales Representatives to welcome new customers and facilitate the on-boarding process.
• Partner with Subject Matter Experts from Kodi’s digital, sourcing, creative, and marketing services teams to cross sell these value added services.
• Assist is resolving quality issues
• Review billing summaries and follow up on billing inquiries
• Participate in bi-weekly Account Specialist team calls to enhance the effectiveness of the Kodi Account Specialist team.

Qualifications:

• 5-10 years of combined experience in account management and/or customer service
• Bachelor’s degree
• Proficient in written and oral communication skills
• Proficient with Microsoft Office
• Experience with a CRM system (preferably HubSpot)
• Knowledge of graphic arts & printing is preferred, but not necessary.
• Enthusiasm, positivity, and a team spirit

ESG Statement: We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency, and integrity in everything we do.

Want to learn more about Kodi? Connect with us on LinkedIn! www.linkedin.com/company/callkodicollective or check out our website here: www.callkodi.com