What are the responsibilities and job description for the Customer Service/Scheduler position at Kodiak Daily Mirror?
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Make outbound calls to follow up with customers or provide updates
- Handle and resolve customer complaints or issues in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
Skills:
- Excellent phone etiquette and communication skills
- Ability to effectively communicate in English
- Strong customer service skills with a focus on providing a positive experience
- Ability to analyze customer needs and offer appropriate solutions
- Proficient in using computer systems and software for data entry and customer management
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Part-time
Pay: $17.02 - $17.86 per hour
Expected hours: No more than 20 per week
Benefits:
- Flexible schedule
- On-the-job training
Experience level:
- No experience needed
Shift:
- 4 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Work Location: In person
Salary : $17 - $18