Company Card Program Specialist

Location:  Hybrid - Kohler, WI 

Opportunity

The Company Card Program Lead oversees card programs for travel, hospitality, procurement, and virtual cards globally.  This position will manage daily activities related to the card programs, including the application process, card limits, compliance monitoring, reporting, analytics, cardholder issue resolution, delinquency management, and card lifecycle management. The Company Card Program Lead will act as the liaison between Kohler and all vendor partners, managing customer service issues that arise and ensuring the vendors perform at the highest level for Kohler. 

You will need to have exceptional communication skills, with tenacity, resilience and a professional approach.  You will interact with all levels of associates up to executives, creating effective relationships with our banking partners.  You must have a strong attention to details, high accountability and process mindset to ensure policy compliance. 

This role will work closely with the Global Process Owner – Procure to Pay, Travel & Expense, Finance, Risk, and Procurement teams to streamline processes globally, create efficiencies, and bring overall value to the organization with innovative solutions.

Specific Responsibilities

• Ensure company card applications are handled timely.
• Review card limit requests and ensure limits comply with policy and proper approvals are retained.
• Promptly address questions or issues from cardholders (e.g., questions relating to policies, card balances, card declines, etc).
• Work with external suppliers to resolve user issues or manage program changes.
• Be the focal point and work with the credit card provider on current systems and processes as well as system upgrades and new services.
• Ensure necessary data feeds for company cards, ghost cards, and virtual cards are set up properly and resolve issues as required.
• Manage company card policy and procedures including connection points with Business Travel and Global Procurement Policies.
• Provide training to users on card programs and connecting systems as needed.
• Drive adoption of company cards for intended purposes including virtual card program for suppliers.
• Drive standardization globally for programs as appropriate.
• Put together pCard reports with analysis and collaborate with Procurement on improvements ensuring the proper purchasing path is being followed.
• Perform audits on company cards and expense reimbursement practices.
• Develop strong internal working relationships with all departments, especially Finance, Procurement, Risk, and Travel.
• Some travel may be required.
• Working time flexibility will occasionally be needed to accommodate global team schedules.
• Perform other duties as assigned.

Required Competencies

Business Acumen

• Business acumen focuses on two general areas, general business knowledge and specific industry knowledge. It is important to understand both to be successful. This role needs to understand the various moving parts and roles within our business, as well as the industries and regions in which we operate, including the conventional vs unconventional channels used to get things done.

Problem-Solving

• Problem-solving is best done by assembling the right people, defining the problem, considering alternatives and perspectives, and working out a clear and effective solution.

Process Management

• Process management is the application of knowledge, skills, tools, techniques, and systems to define, streamline, measure, control, and improve business functions and outcomes.

Organizational Agility

• Organizations are complex and have both formal and informal structures.   Understanding the roles played in corporate America is key: gatekeepers, expediters, stoppers, resisters, guides, good Samaritans, and influencers.  Understanding how to move through this maze quickly and with minimal noise will impact success.

Standing Alone

• Standing alone involves being comfortable being an individual champion with topics or controls that may be unpopular.  This requires confidence to deal with the inherent conflict, and listening empathetically to concerns without sacrificing the integrity of the program.