What are the responsibilities and job description for the Supervisor - Field position at Komatsu?
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
This position is responsible for the direct supervision of field technicians, maintaining scheduling of all work, communicating and advising customers (both external and internal) of all aspects of repairs, and is also responsible for enforcing company’s policies and procedures (safety, DOT, fatigue policy and MSHA).
Key Job Responsibilities
Supervise field crew from scheduling labor/parts to disciplinary issues.
Evaluate all completed job to ensure quality and full work scope completion.
Develops and maintains repair schedules for all personnel on daily basis.
Works directly with Planner and oversees the ordering of necessary parts and materials. Provides all pertinent information to the planner for preparation of the cost analyst to invoice closed work orders.
Maintains constant communication with internal and external customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
Working alongside with Account Manager to develop quotes, work scope, time frames.
Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
Qualifications/Requirements
Associates Degree in Diesel or Equipment Technology or equivalent.
Must be very organized to keep up with the labor force, man hours, consumables, parts, safety/DOT training and maintenance of all equipment.
5 years’ experience as heavy equipment (construction or mining) technician.
Thorough understanding of basic mechanical, hydraulic, electrical and structural systems.
Strong written and verbal communication skills.
Understanding of Company products (specifications, applications, operation, maintenance, structure/function, testing/adjusting, repair).
Strong Knowledge of MSHA and DOT regulations.
Must be able to speak in public environment.
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job Overview
This position is responsible for the direct supervision of field technicians, maintaining scheduling of all work, communicating and advising customers (both external and internal) of all aspects of repairs, and is also responsible for enforcing company’s policies and procedures (safety, DOT, fatigue policy and MSHA).
Key Job Responsibilities
Supervise field crew from scheduling labor/parts to disciplinary issues.
Evaluate all completed job to ensure quality and full work scope completion.
Develops and maintains repair schedules for all personnel on daily basis.
Works directly with Planner and oversees the ordering of necessary parts and materials. Provides all pertinent information to the planner for preparation of the cost analyst to invoice closed work orders.
Maintains constant communication with internal and external customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
Working alongside with Account Manager to develop quotes, work scope, time frames.
Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
Qualifications/Requirements
Associates Degree in Diesel or Equipment Technology or equivalent.
Must be very organized to keep up with the labor force, man hours, consumables, parts, safety/DOT training and maintenance of all equipment.
5 years’ experience as heavy equipment (construction or mining) technician.
Thorough understanding of basic mechanical, hydraulic, electrical and structural systems.
Strong written and verbal communication skills.
Understanding of Company products (specifications, applications, operation, maintenance, structure/function, testing/adjusting, repair).
Strong Knowledge of MSHA and DOT regulations.
Must be able to speak in public environment.
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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