Account Manager/Inside Sales

SUMMARY

The Account Manager plays a key role in maintaining customer relationships and partnering with the Sales team to retain and expand our customer base. The role focuses on building long-term, profitable relationships through managing orders, providing order status updates, and acting as a primary communication point between the customer and the company.

Pay: $28-$30/hr

Status: Temp

Schedule: 6:30 AM – 4:00 PM (Monday–Friday)

Location: Costa Mesa, CA

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborates with the Sales team to ensure customer satisfaction.
• Oversees the customer delivery scorecard.
• Leads problem resolution efforts with customers regarding orders, changes, and statuses, and escalates issues when necessary.
• Communicates potential business opportunities to the Sales team.
• Maintains frequent communication with customers to track open account actions.
• Ensures order and schedule alignment with pricing, manages quantity revisions and delivery reschedules.
• Processes order changes, manages blanket orders, releases modifications, communicates product specifications, and initiates P.O. contract reviews.
• Resolves customer complaints promptly, aiming for complete customer satisfaction while upholding the company’s reputation.
• Partners with internal departments to communicate order information and resolve issues.
• Manages customer portals and forecasts demand.
• Represents the voice of the customer during daily Theory of Constraints (TOC) walks and shipping plan meetings.
• Works with internal departments to resolve accounts receivable issues.
• Receives and routes RFQs to the Pricing function.
• Coordinates and participates in annual customer assessments.
• Performs other duties as assigned.

QUALIFICATIONS:

To successfully perform this role, the individual must meet the following qualifications. Reasonable accommodations may be made for individuals with disabilities.

Education and Experience:

• 3-5 years of experience in Account Management or sales/customer service roles within manufacturing, preferably aerospace.
• Bachelor’s degree in business, sales, or marketing is a plus.
• Experience with MS Office and ERP systems is required.
• Excellent communication and presentation skills with the ability to build relationships.
• Strong multi-tasking, organization, and time-management skills.
• Demonstrates a sense of urgency and a high level of customer service.
• Ability to understand customer needs and deliver results both independently and within a team setting.
• Strong attention to detail and accuracy.

ADDITIONAL INFORMATION:

• Applicants must be U.S. Persons as identified by ITAR (Permanent Residents or U.S. Citizens).
• We are proud to be an equal opportunity employer, committed to workforce diversity and affirmative action.

Job Types: Full-time, Temporary

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Sales: 3 years (Required)
• ERP systems: 3 years (Required)

Work Location: In person

Salary : $28 - $30