Technical Trainer

Responsibilities:

• Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
• Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
• Create and curate training materials. Deliver trainings and offer follow-up support for ongoing learning.
• Provide help-desk support.
• Coach staff through troubleshooting computer hardware and software issues. Using deep program subject matter expertise, advise staff regarding program workflow best practices.
• Travel to deliver on-site training, as deemed necessary. Deliver online, web-based training on both a scheduled and as-needed basis.
• Provide office hours for impromptu training requests.

Requirements:

• Bachelor’s degree in education, Management Information Systems, Communications, Business, or related field.
• Work experience in lieu of education can be accepted at hiring manager’s discretion.
• Knowledge of adult learning and instructional design.
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more. Experience leading building of training materials such as videos, presentations, or job aids.
• Experience troubleshooting hardware and software – hands-on or from a helpdesk.
• 4 Years of related professional experience.
• 3 years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
• Drives performance.
• Holds self and others accountable. Delivers results first time right. Never settles for status quo.
• Willing to have tough conversations.
• Asks for feedback and takes action to improve.
• Works collaboratively. Seeks out the experience of others with the aim for better results.
• Open minded regardless of where ideas originate.
• Flexible and easy to work with.
• Must be a self-starter and a team player with a positive attitude.
• Ability to coach and influence internal key stakeholders.