Regional Manager of Provider Relations - Western NY

Overview

Travel: Daily travel required. Limited overnight travel required. Attendance at various business and management conferences may be required.

Scope of Responsibilities: Responsible for sales initiatives and prescriber outreach. Assists in the training and development of subordinate staff, meeting completion dates, interpreting and ensuring consistent application of organizational policies. Relies on experience and professional judgment to plan and accomplish assigned tasks and goals.

Responsibilities

Job Duties:

• Visit doctor’s offices and other practices to educate them on Noble Health Services and our patient care programs and services
• Responsible to develop a system to effectively, and continually identify prospective new clients
• Develop appropriate sales initiatives, including cold calls, direct mail, phone/internet contact, and office visits
• Maintains and develops professional relationships with doctors and others in the health service professions
• Provide communication, written and verbal, to Facility Management about service concerns and issues at the various customer locations
• Maintain consistent follow through on all reported customer concerns and report to management
• Provide various customer service programs as requested (i.e. training, in-services)
• Responsible to maintain an awareness of developments in the Pharmacy and Health Care Services fields that relate to job responsibilities and integrates them into own practice
• Maintains confidentiality regarding all patient information
• Facilitates communication between professional staff and pharmacy personnel
• Assists in meeting or exceeding budgetary sales guidelines and operating the pharmacy within said guidelines
• Interface with various auditors and outside agencies, as needed
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Education:

• BS preferred

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Job Requirements:

• Successful completion of a pre-employment and/or random drug screening test

Required Training:

• HIPPA Privacy Course
• HIPPA Security Course
• Fraud, Waste, and Abuse Course
• MethGuard Course
• HIPPA Privacy CE Mastery Exam
• HIPPA Security CE Mastery Exam
• Fraud, Waste, and Abuse CE Mastery Exam
• MethGuard CE Mastery Exam

Job Skills Required:

• Strong customer service and communication skills
• Strong Organizational skills
• Basic keyboarding skills

Management Skills Required:

• Outreach: Must interact with prescribers to build collaborative relationships that allow for additional business opportunities
• Planning: Must develop effective plans, objectives and goals that achieve desired results in a timely manner
• Organization: Must organize work in a systematic way, establish clear lines of responsibility, and delegate effectively
• Communication: Must write and speak clearly and effectively at all levels, listen and be attentive to others
• Decision Making: Gather, analyze data and make and/or implement effective decisions in a timely manner
• Technology: Must use technology to its fullest potential to achieve department and corporate goals

Leadership Skills Required:

• Leadership: Gains acceptance of ideas and accomplishes goals through subordinates, peers and teams
• Personnel Development: Selects, trains, coaches and develops associates and teams for peak performance
• Team Work: Must strengthen team performance by sharing information, establishing guidelines and celebrating success
• Empowerment: Demonstrates positive and active ownership of one’s responsibilities and fosters the same in others
• Employee Relations: Provides and solicits constructive feedback, evaluates performance and takes corrective action

Behavioral Traits:

• Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems
• Achievement Drive/Commitment: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement
• Positive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environment
• Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure