What are the responsibilities and job description for the Field Service Technician position at Kraft Business Systems?
Kraft Business Systems is currently seeking a qualified Multi Function/Printer Technician to provide superior customer service and manage a territory in Grand Rapids MI and surrounding area. The technician will require a good work ethic, strong people skills, and an in-depth understanding of Printer hardware and network connectivity. We are looking for an individual who has the ability to attend to customer needs in a timely and professional manner, has the ability to be proactive, and can fix a problem the first time around.
Responsibilities and Duties
- Providing superior support by meeting customer needs in a courteous, professional and timely manner.
- Setup new equipment functionality at customer locations.
- Maintain current equipment in the field to the specifications of the company and manufacturer.
- Respond to customer request in a professional and timely manner.
- Troubleshoot hardware and software issues as they relate to individual devices and environments.
- Manage and maintain an accurate tool and parts inventory in car stock.
Qualifications and Skills
- Experience in copier/printer/fax/scanner maintenance
- In-depth knowledge of network fundamentals
- Analytical and mechanical skills
- Customer Service Skills
- Computer skills in order to maintain accurate records via our web based portal
Benefits
- Competitive Compensation
- 401k w/Match
- Medical
- Paid Vacation
- Car Allowance
- Laptop
- On the Job and Manufacturer Training and Certification
Job Type: Full-time
Salary: $40,000.00 /year
Job Type: Full-time
Pay: $40,000.00 - $42,000.00 per year
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: On the road