Customer Experience Manager - Data Management Services

Kraft Heinz Company
Chicago, IL Full Time
POSTED ON 5/18/2024

General information

All posting locations: Chicago, Illinois, United States of America

Job Function: 15 - GBS

Date Published: 14-May-2024

Ref #: R-81846

Description & Requirements

Internal Title: Manager, GBS Americas Data Management - Material

Chicago

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.

  • Benefits begin upon hire for salaried employees.

Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!

What's on the menu?

  • Manage, execute, and deliver continuous improvement programs across master data domains for North America
  • Proactively assesses the needs of the team and the business and identifies, analyzes, and recommends business process and/or system enhancements.
  • Utilize data driven insights to uncover opportunity areas to improve KPIs and SLAs focused on cycle time and data accuracy
  • Collaborate with business stakeholders to understand pain points with technology and process to deliver projects focused on improving customer experience
  • Coordinate system enhancements with IT team and translate business requirements into technical requirements
  • Provide support in the development and analysis of master data system functionality, including but not limited to exploring new functionality, functional changes, system configuration, testing, and deployment
  • Work with Analytics and Automations Centers of Excellence to design and deploy products across master data domains

Recipe for Success: Apply now if this sounds like you!

  • I have experience working within CPG industry: Customer Service, Supply Chain, Accounting, Finance, Engineering, Manufacturing, Data Management

  • I have advanced understanding of the role of ERP systems within the operation of a large organization

  • I have knowledge of SAP Master Data and functional business application and impact

  • I have a proven history of stakeholder management and customer-centric mindset

  • I am able to simplify complex issues and communicate across all levels of the organization.

  • I am self-motivated with the ability to prioritize workload and multitask – can-do and customer centric attitude.

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared upon interview.


We hope to find you a seat at our table!

About Us

Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.

Office Collaboration & Hybrid Work Environment

We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NATAI@kraftheinz.com.

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