What are the responsibilities and job description for the Help Desk IT Support position at Kreative Technologies?
Kreative Technologies is seeking a motivated Help Desk IT Support specialist to join our team!
Job Posting ID: KT_137_JOB
Title: Help Desk IT Support
Hybrid Schedule - 3 days reporting in person to our office in Fairfax, 2 days fully remote
Education & Certifications - Bachelors degree in Computer Science, Information Technology, Cybersecurity or other related disciplines. Security is highly preferred.
Overview
- Provide Help Desk support via e-mails, telephone, and walk-ins as defined by the organization.
- Serve as the initial point of contact for troubleshooting all IT related problems, including laptops, desktops, printers and video teleconferencing software.
- Provide support in areas of email, LAN/WAN, PC’s, applications, COTS and GOTS applications used by the organization.
- Establish and Document helpdesk procedures for installation, training, and support.
- Log and track all support cases via the company defined ticket tracking system.
- Occasionally meet with users to explain and demonstrate use of newly and or existing hardware and applications.
- Track and maintain all IT hardware inventory and software licenses in the company asset register.
- Willing to assist with Internal IT Datacenter setups, configuration and troubleshooting.
- Support computer and peripheral moves for employees moving offices or cubicles to new location
- Must be able to lift up to 30lbs.
- Reliable transportation to support shipping electronic assets in a timely manner
- Occasional after hours and weekend support will be needed as required by the organization.
Qualifications:
- Bachelors degree in Computer Science, Information Technology, Cybersecurity or other related disciplines.
- Previous experience in IT, customer service, or other related fields is highly desired
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Good written and verbal communication skills
- Ability to multi-task while balancing multiple priorities and deadlines.
- Able to work independently and within in a team.
- CompTIA Security highly desired.
Kreative Technologies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. Kreative Technologies does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
