What are the responsibilities and job description for the e-Commerce Clerk position at Kroger?

Company Name: Roundy's
Position Type: Employee
FLSA Status: Non-Exempt

Position Summary

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

Adhere to local, state, and federal laws, food safety procedures, and company guidelines

Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones

Initiate and complete selection process for customers' on-line orders

Read and follow directions given in the note section

Ensure quality and freshness of all items chosen

Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars

Process the orders through the point of sale (POS) system

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

Scan and bag orders on the go while following all bagging standards

Communicate any substitutions or exceptions to customer's order at time of pick-up

Maintain organization and cleanliness of staging areas and equipment

Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

Perform required opening and closing procedures

Learn and adapt to new and improved processes

Assist in training new e-Commerce team members

Meet/exceed productivity standards

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

Basic math skills (i.e., counting, addition, and subtraction)

Excellent oral/written communication skills

Ability to work without supervision

Ability to read shelf tags

Desired Previous Experience/Education

Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): Day; Evening
Regions: Midwest

States: Wisconsin
Keywords:

Jobs at Roundy's: At Roundy's, our values are rooted in the Midwest –we work hard and we believe in the team members that make what we do possible each day. It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of team that is dedicated to supporting our stores and creating a shopping experience that customers love.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: WI || Sun Prairie || 640 E Main Street || 53590 || Roundy's || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None

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