Storage Management

A self-storage attendant is responsible for managing the day-to-day operations of a self-storage facility, including renting units to customers, maintaining the facility, and providing excellent customer service to tenants.

Job Duties and Responsibilities:

• Assist customers with renting storage units, answering inquiries, and providing information about the facility and its services.
• Process rental agreements and leases for new and existing customers, including explaining terms and conditions.
• Handle customer payments and process transactions for rental fees and other charges.
• Maintain the cleanliness and appearance of the facility, including cleaning common areas and storage units as needed.
• Monitor the facility's security measures, including gate access control, security cameras, and alarm systems, to ensure customer and property safety.
• Keep track of available storage units and monitor occupancy levels to maximize space utilization.
• Maintain accurate records of customer accounts, leases, payments, and other transactions.
• Assist in marketing efforts, such as promoting available units and services to potential customers.
• Assist customers with moving into or out of storage units, providing support and guidance as needed.
• Address customer complaints and concerns promptly and professionally, escalating issues when necessary.
• Generate reports on occupancy, rental income, and other relevant metrics for management review.

Qualifications and Skills:

• Property management experience preferred
• Candidate must have ability to float between the storage facility and property
• Previous experience in a customer service role is often preferred; experience in self-storage or a similar industry is a plus.
• Proficiency with computer systems, including rental and payment software, is important for managing transactions and records.
• Strong verbal and written communication skills to interact effectively with customers and colleagues.
• Strong organizational abilities to handle multiple tasks and manage time effectively.
• Accuracy in handling paperwork, records, and financial transactions.
• Ability to resolve customer issues and handle challenging situations with professionalism.
• Ability to stand for extended periods and occasionally lift and move heavy items.

Pay: DOE

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Property management: 1 year (Preferred)
• Storage management: 1 year (Required)

Work Location: In person