Customer Service Representative

POSITION SUMMARY

Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders. Actively create new and add-on sales and generate leads for Outside Sales. Responsible for providing sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc. where fluid power is utilized.

ESSENTIAL FUNCTIONS

· Process customer telephone orders, price, and delivery inquiries, quoting of products and quoting on other fluid power components.

· Takes orders by phone, and mail, some purchasing, checking availability of stock, back order status, vendor schedules, and shipping dates; quoting prices; and writing and processing orders.

· Works from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, set up pricing, discounts, stock availability.

· Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Will investigate defects, damages, and incorrect shipments. Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork.

· Will seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service.

· Able to efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer.

· Will maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapport and satisfaction.

POSITION QUALIFICATIONS – SKILLS AND ABILITIES

· Ability to learn and apply new information quickly

· Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers.

· Must have a clear, pleasant and professional speaking voice for over the phone sales and communication.

· Excellent interpersonal and communication abilities.

· Good negotiation and closing skills to drive sales.

· Establish and maintain professional interpersonal relationships with customers and other contacts.

· Solid organizational skills, including the ability to manage multiple competing priorities.

· Good problem-solving and reasoning skills.

· Basic computer skills and MS Office package.

· High level of integrity.

· Proper listening, skills and command of the English language.

· High degree of organization.

Education:High School Graduate or equivalent; or Fluid Power or Industrial Distribution degree preferred, and/or hands on experience in fluid power or related fields

Experience: Three years experience in industrial or fluid power environment, telesales or outside sales, or a combination of the two, along with product knowledge of fluid power products.

Skills taught after hire as needed: Product and Application Training, Hydraulic Training, Pneumatics Training, Basic System Training, Computer System Training, Microsoft Office Training, P21 Business System

Certificates & Licenses: None

Job Type: Full-time

Salary: $15.00 - $25.00 per hour / qualification contingent

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Neenah, WI 54956: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person