Director of Outreach

POSITION: Director of Outreach

DIVISION: Programs – Outreach

LOCATION: North Hollywood, CA

HIRING RATE: $92,821/annual

SUMMARY OF THE ORGANIZATION

LA Family Housing (LAFH) is a leading homeless service provider and affordable housing developer in Los Angeles. We believe that housing is a human right, and we are invested in driving forward the innovative solutions we know are effective in ending homelessness. With nearly 40 years of experience, we know what works: an individualized approach that combines a continuum of housing options enriched with supportive services. In 2021, we connected nearly 12,000 people with housing resources and supportive services every year. We also own or co-own 30 interim, affordable, and supportive housing properties and have over 700 additional units of permanent supportive housing in our pipeline.

Our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. We take tremendous pride in positioning our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately move more people home. Join this incredible team of changemakers and start making a difference in people’s lives today at LA Family Housing!

SUMMARY OF RESPONSIBILITIES

The Director of Outreach is responsible for the direction, oversight, and compliance of LA Family Housing’s Outreach Programs. Under the direction of the Director, teams in Service Area 1 and 2 engage approximately 3000 individuals per year by addressing service and referral needs, providing life, safety, and crisis intervention, assessing eligibility for homeless programs, and engaging in case management, care coordination, and outreach services. The Director will develop the vision and direction of the department in partnership with the Deputy Chief Programs Officer (DCPO) and Chief Programs Officer (CPO). This position will be responsible for development and oversight of program personnel models, training and capacity building, budget management, contract and data compliance, provider relations, funder relations, program evaluation, program development, and funder audits and reports.

SPECIFIC DUTIES

PROGRAM IMPLEMENTATION & OVERSIGHT

• Implements Harm Reduction, Trauma Informed Care, and Housing First principals across Outreach Programs
• Develops and implements best practices and LAFH clinical standard of care across all Outreach Programs
• Develops and monitors program goals, objectives, and performance, making necessary adjustments in a timely manner to improve outcomes, including prioritization of available resources
• Ensures compliance with the LAFH program and contract goals, identifies, and develops solutions that align with LAFH vision and core values to improve procedures and policies to meet standard of care
• Liaisons with internal departments to ensure program compliance and data quality and collection are being met
• Assists the DCPO with fiscal contract management, implement program budgets, ensure effective fiscal/programmatic forecasting and oversight of monthly expense cycles (invoicing and contract billing) to ensure financial stability of program
• In partnership with DCPO, develops direction for new programs including community and political outreach and engagement strategies, clinical, operational, and staffing models, fiscal and contractual polices and procedure systems
• Acts as program level point of contract to funders (LAHSA, DHS, DMH, DPSS, VA, etc.) to ensure program alignment; leads team through audit preparation and audit reviews, facilitate corrective actions
• Liaisons and coordinates with LAFH Community Engagement Programs to ensure optimal utilization of volunteer and donation resources
• Collaborates/participates in grant preparation/presentation and fundraising efforts to support interim housing program operations
• Responds to after-hour crisis calls and coordinate/communicate response with appropriates parties
• Provides support to the Executive and Sr. Leadership teams
• Attends various agency, county, and community meetings as directed by supervisor

MANAGING STAFF

• Communicates company goals, safety practices and deadlines to team
• Promotes team member adherence to company regulations and performance goals
• Motivates team members and provides on-going supervision and feedback
• Conducts timely performance evaluations and ensures submission to HR
• Coaches and develops direct supervisees and assess performance
• Conducts work schedules
• Reviews and approves timesheets
• Ensures staff attend and complete required trainings
• Documents and consults with HR regarding employee relation and staff performance issues
• Actively participates in the hiring process, including interviewing, onboarding and training
• Ensures clear communication of departmental goals and outcome measurements
• Ensures company brand materials and physical working spaces meets and exceeds company presentation standards

OTHER

• Additional tasks, projects, and responsibilities as assigned by supervisor

ACCOUNTABILITY AND REVIEW

Position Reports To: Deputy Chief Programs Officer

Performance Review: Annual

DIRECT REPORTS

Number of employees receiving work direction: 7-9

Total Department employee Count: 40-50

Position titles reporting to position: Outreach Manager, Program Assistant

MINIMUM QUALIFICATIONS

KNOWLEDGE AND SKILLS

• Excellent written and oral communication
• Effective staff supervision skills
• Excellent public speaking skills, ability to facilitate large teams/groups, strong system coordination skills
• Advanced understanding of mental health symptoms and behaviors, substance use disorders, including specific symptoms and behaviors associated with trauma
• Advanced personnel management skills and understanding of HR compliance standards
• Advanced Excel, Microsoft office, Outlook, Teams, Zoom, and vision presentation skill
• Supportive service program development and evaluation skills
• Knowledge of community-based organizations and resources for families and individuals experiencing homelessness
• Knowledge of homelessness and related issues (i.e. poverty, housing, CES)
• Advanced understanding of clinical modalities, crisis intervention and risk and safety assessments
• Advanced understanding and ability to implement large scale of Trauma Informed Care, Harm Reduction and Housing First principals
• Skilled in contract management
• Skilled in budget/fiscal management

OTHER

• Maintains and executes confidential information according to HIPAA standards
• Obtain and maintains CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Ability to pass post-offer physical exam
• Travel is a regular duty for this position and is required 60% of the time
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver’s License and auto insurance in good standing
• Ability to work a 9/80 work schedule
• Ability to work evenings, weekends and flex Fridays as requested by DCPO or agency leadership

EDUCATION AND EXPERIENCE

• Minimum of five (5) years of social service experience in program supervision; knowledge of homeless populations and services
• Minimum of four (4) years of relevant management experience
• Required LCSW or LMFT and registered in the state of California

EMPLOYMENT CLASSIFICATION

FLSA STATUS: Exempt

PAYROLL STATUS: Salary

WORK SCHEDULE: Full-time

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances, and/or not be attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.

The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to: Walk and climb stairs; Handle, finger, grasp, and feel objects and equipment; Reach with hands and arms; Communicate, receive, and exchange ideas and information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs; Be subjected to outside environmental conditions; Use a personal and/or laptop computer, and copy, postage, and fax machines; Complete all required forms in personal writing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.

WHAT WE OFFER:

• Kaiser Option Plans (Kaiser HMO fully paid for by LAFH)
• Dental options: Delta Dental PPO and Delta Dental HMO (DHMO-fully paid for by LAFH)
• Health & Insurance
• Vision option: Humana (fully paid for by LAFH)
• Life options: Fully sponsored by LAFH, Life and Accidental Death and Dismemberment (AD & D) base plan
• Voluntary Life options: several options with Reliance Standard and AFLAC
• Long Term Disability (LTD) option (fully paid for by LAFH)
• Transamerica Policies: Hospital Indemnity, Disability, Accident, and many others

Financial

• Competitive Market Rate Salary
• Public Service Loan Forgiveness Program eligibility by working at LAFH
• Retirement Plan options: 403B or ROTH IRA with a 1% employer contribution
• Education Savings Plan: 529 Education Savings Plan
• AFLAC Flexible Spending Accounts (FSA): Unreimbursed medical and Dependent Care options
• Legal Policy option: AFLAC Legal policy

Vacation & Time Off

• Every other Friday for eligible employee through an alternative workweek schedule (9/80)
• Paid Holiday Benefits (13 Observed Holidays per Year)
• Paid Sick Benefit (12 days, with a self-care provision)
• Paid Vacation Benefit (12 days to start, tenure-based increase)

Leave of Absences

• Family Medical Leave of Absence
• Personal Leave of Absence
• Military Leaves
• Jury Duty

Staff Development

• LA Family’s Housing Provision of $750 in a professional staff development fund available to eligible employees
• Two Employee Assistance Programs (fully paid for by LAFH)
• Employee Appreciation Program: Peer-Based Employee of the Month Program with opportunity for two employees to be elected
• Paid clinical hours for eligible employees seeking licensure
• Wellness Initiatives
• Cross Functional Training Opportunities
• Company Sponsored Events
• Diversity, Equity, and Inclusion (DEI) Trainings

TOTAL REWARDS COMPENSATION PHILOSOPHY

LA Family Housing provides a Total Rewards Compensation Philosophy that includes Comprehensive benefits, Industry leading cash compensation opportunities, Recognition of employee performance, Staff development resources, and Commitment to employee wellness. The salary listed on this job description is reflective of our compensation structure and is a firm amount. Future increases are performance-based.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

COVID-19

Effective November 1, 2021, LA Family Housing will require proof of vaccination for all employees. This requirement is in response to the public health emergency and is intended to reduce the spread of COVID-19 among LA Family Housing employees, our stakeholders and those we serve – it will remain in effect for the duration of the public health emergency. Employees may apply for an exemption if they cannot be vaccinated due to complicating medical conditions or sincerely held religious beliefs. If the exemption is approved, then the employees will be subject to weekly COVID-19 testing.

Experience

• 4 year(s): Relevant management experience
• 5 year(s): Social service experience in program supervision; knowledge of homeless populations and services

Education

• Masters or better in Social Work or related field

Licenses & Certifications

• LMFT
• LCSW