What are the responsibilities and job description for the Counter Manager position at L'Oreal?
Job Description Form
Section 1: General Information
Job Title: Mgr - Counter
Function: Sales - Direct
FLSA status: Non-exempt
Division: Lancome
Supervisor Title: Business Manager
Location: Bloomingdales 59th Street, NY
Salary Range: $35-$38 per hour
Section 2: Job Summary (limit your description to one paragraph):
This position is responsible for maximizing retail sales at counter. Responsibilities include but are not limited to: knowledge and awareness of counter status/department ranking, executing promotional activities and events, training and motivating staff, maintaining, developing and overseeing the Customer Registry Program, and being active in outreach programs.
Section 3: Job Requirements (Minimum number years of experience, skills, certification and academic background required to perform this job):
- Minimum of 2 years as a Manager of a counter or single store location in a luxury or beauty retail environment
- 5 years of Clientele development experience in working as or with professional Sales Associates
- Computer proficiency in OUTLOOK, WORD and EXCEL
- Excellent written and verbal communication skills
- Reliable, dependable and punctual
- Entrepreneurial, self starter, and self motivated
Section 4: Judgment and Decision Making (Describe the nature and impact of decisions required for this position as well as the type of supervision required for this position from the following; Close, Moderate, Intermittent, None):
- The Counter Manager is expected to operate in the best interest of the business and has the autonomy to do so
- The Customer is always right. Ensuring the Customers happiness and satisfaction is of critical importance
- Communicate and partner with the Business Manager or Sales and Training Executive when decisions have an impact on the business outside of the specific location
Section 5: Essential Physical Requirements (if applicable – i.e. lifting – exactly how much, bending, climbing, driving equipment):
- Ability to lift 25 pounds
- Ability to walk up/down a flight of stairs numerous times throughout their shift
- Standing & walking is required 90% of the time
- Ability to use a ladder and step ladder
- Ability to stoop, bend and squat so as to clean and stock the Sales Floor, non-sales area(s) and off site stock room (if applicable)
Section 7: Essential Duties and Responsibilities:
Briefly describe 5-8 primary duties/responsibilities of the job. Please list these duties in order of importance and include the percentage of time spent or required for each activity.
Tasks, Duties & Responsibilities
% of time spent.
Total should = 100%
1. Continuous evaluation and awareness of Daily Business Record. Develop coaching for staff based on information learned from DBR.
2. Set up appointment book with event dates, times and goals. Communicate event details and goals to each staff member. Track performance and coach to the needs of each staff member.
3. Observe selling interaction of all staff members and provide effective feedback for improvement. Reinforce training and conduct impromptu role plays and practice sessions. Distribute and monitor goals (daily, weekly, monthly, yearly). Constantly strive to build relationships with inter-sell sales associates.
4. Consistently encourage and motivate staff to register and maintain active client list. Ensure daily client calls and follow up activities are happening for all staff members. Act as a role model and develop a client book and use the sample log to perfection.
5. Maintain daily communication with Department Manager. Communicate challenges,
Success stories and all pertinent information. Have full awareness of store activities,
regulations and policies. Establish relationships with key departments (personal shopper
Bridal, director of special events, visual). Participate in all store meetings.
7. Maintain active list of freelance staff. Have awareness of star, quality candidates in the marketplace.
8. Explore possible relationships with outside corporations/organizations for outreach programs. Schedule and orchestrate mini training and educational seminars with outreach program contacts. Arrange and organize all materials and staff needed for presentation.
10. Maintain and oversee clean and organized counter operation. Ensure drawers, cabinets are neat, clean, organized and filled with stock and rotation of stock. Ensure display units are updated and clean and out of stock and push lists are maintained on a daily/weekly basis.
Section 8: Required Competencies:
Briefly describe 5-8 primary competencies that are core requirements for this position, in order of importance. Different from job responsibilities, these are “soft skills” that are required for success. Please refer to the L’Oreal USA MAP competencies. Examples include managing complexity, interacts effectively, innovates, etc.
Competencies
1. Acts/Leads with Human Sensitivity
Demonstrates respect, develops others, enriches team dynamics
2. Interacts Effectively
Listens and communicates effectively, actively networks
3. Manages Complexity
Reasons from multiple perspectives, makes decisions
4. Achieves Results with Integrity
Conveys energy, focuses on results, acts with integrity
5. Innovates
Shows curiosity, imagines creative solutions, promotes team creativity
6. Demonstrates Entrepreneurship
Takes initiative, focuses on customers, improves business performance, develops a vision
7. Displays Sensitivity to the “Métier” of L’Oreal
Focuses on quality, builds knowledge of the beauty business, understands beauty
Please note: This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.
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Salary : $35 - $38
