What are the responsibilities and job description for the Call Center Manager position at La Clinica de Familia Inc.?
La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.
Exempt
Job Summary:
Familiar with LCDF protocols, policies and procedures. The Call Center Manager facilitates communications by maintaining, trouble shooting, and supervising centralized scheduling services for all clinics. Supervises member services staff and coordinates with triage nurse. Works closely with clinic administrator and appropriate corporate officers. Will provide support for daily overall operation of business office Will work closely with clinic site Clinic Administrator to ensure provider schedules are full and communicating barriers.
Location: Las Cruces
Core Competencies:
- Effectively and systematically structure tasks, plan objectives, establish priorities, set goals, classify and categorize information.
- Delegate job duties to appropriate employee, distributes work effectively, define work assignments and goals.
- Develop appointment templates to meet productivity goals in conjunction with site administrators to ensure productivity goals are meet.
- Work with all providers to make sure that all provider Open Orders, Notes and task are current.
- Hold providers accountable to contract obligations to include productivity goals, attendance and performance measures.
- Ultimate decision making for day-to-day operations.
- Responsible for coordinating any performance related meeting with Senior Management.
- In order to address any ongoing issues.
- Assist with public relations and marketing activities as appropriate to community members, providers, hospitals, community agencies, referral programs, etc.; trend and ensure continuous assessment of community needs.
Job Requirements:
- Associates degree (min. 2 years college) plus one year experience in similar position or high school diploma (or equivalent) plus two years experience in similar position. Must have minimum one year experience in a supervisory role.
- Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record.
- Bilingual English/Spanish preferred
Benefits:
· Health Insurance - PPO
· Dental Insurance
· Vision Insurance
· 401(K) with employer matching
· Life and AD&D Insurance
· Short Term Disability
· Long Term Disability
· Supplement Life Insurance
· Paid Time Off (PTO)
· Holidays (9)
· Education Reimbursement
· Cafeteria Plan
· Employee Assistance Program
· Travel Reimbursement
