Administrative Office Manager

POSITION:                Administrative Office Manager

DIVISION:                 Administration

LOCATION:               North Hollywood, CA

HIRING RATE:          $73,390/annual

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With over 40 years of experience and 11,000 people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION:

The Administrative Office Manager position at LA Family Housing is an exciting and collaborative opportunity for a skilled leader who is a master of organization. In this role, you will be responsible for overseeing LAFH's administrative obligations on a daily basis. The Administrative Office Manager will lead efforts to create, execute, and update all office policies and procedures. In this role, you will be tasked with leading a group of administrative assistants by identifying areas for improvement. You will develop strategies to enhance your team's professional skillset. You will implement these effective processes to ensure effective, and efficient administrative operations are in alignment with our agency's objectives, and values. You will be the agency's point of contact for all Administrative related tasks including support, training finance, updates for policies within the agency.

WHAT YOU'LL DO:

• Policy Development: Create and enforce office policies and procedures for efficiency and compliance.
• Documentation Management: Maintain and communicate administrative policies and processes.
• Team Leadership: Lead and support a diverse administrative team.
• Training and Onboarding: Onboard and train staff on policies and standards.
• Process Improvement: Continuously enhance policies and procedures.
• Record and Space Management: Oversee records, space, and mail systems.
• Communication Facilitation: Establish efficient information flow within the agency.
• Event Coordination: Organize office events and handle special projects.
• Schedule Management: Oversee schedules and deadlines, optimizing processes such as record-keeping.
• IT Collaboration: Collaborate with IT to implement effective visitor and delivery processes.
• Event Coordination: Organize office events and activities, including meetings, conferences, and social gatherings.
• Issue Resolution: Research, prioritize, and address incoming issues and concerns, determining appropriate actions or responses, especially those of a sensitive or confidential nature.
• Special Projects: Additional duties as assigned by supervisor.

WHAT YOU'RE SKILLED AT:

• Office Management: Proficient in office operations and leadership.
• Organizational Leadership: Experience in managing personnel, projects, resources, and finances.
• Relationship Building: Strong interpersonal skills to collaborate with team members.
• Process Improvement: Proven track record of innovating administration practices.
• Software Proficiency: Skilled in Microsoft Office Suite, Adobe Acrobat, Sales Force, and internet research.
• Communication Skills: Excellent written and verbal communication, organization, and time-management abilities.
• Administrative Expertise: High attention to detail, multitasking, problem-solving, and initiative.
• Sound Judgment: Ability to make informed decisions and maintain confidentiality.
• Effective Collaboration: Building and maintaining relationships with diverse stakeholders.
• Team Player: Comfortable working both independently and in a team, with professionalism and initiative

OTHER:

• Maintain and execute confidential information according to HIPAA standards.
• Obtain and maintain a California Notary Public Commission certification.
• Obtain and maintain CPR/First Aid Certification.
• Ability to pass post-offer Tuberculosis (TB) clearances.
• Ability to lift up to 20 lbs
• Use of a personal vehicle to travel between worksites and other locations is required.
• Must have and maintain a valid California Driver’s License and auto insurance in good standing.
• Ability to work a 9/80 work schedule, with flexibility to work weekends, holidays, and after-hours as needed.

WHAT YOU'VE ACCOMPLISHED:

• Bachelor’s degree required.
• Three (3) to five (5) years of experience reporting to top-level management, preferably with a nonprofit agency.
• Experience working with board of supervisors preferred.

WHAT WE OFFER:

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility, Professional Development Funds, Emergency Funds and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.