What are the responsibilities and job description for the Lab Integration Coordinator position at LabConnect, LLC?
Lab Integration Coordinator – Hybrid or Remote
Based in Johnson City, TN, LabConnect is a leading provider of central laboratory support services with integrated and customizable services that support clinical development needs.
Are you ready to grow your career? Join our IT team as the Lab Integration Coordinator – the glue who holds us together! In this role, you'll be using your attention to detail and your passion for customer service to provide administrative support to our Lab Integration Team. You will be an integral role for the team with play an important role for LIT with interdepartmental communication and the success of laboratory data imports.
You will schedule, organize, monitor progress, update team members and partners, receive and respond to queries, investigate interface and service issues, and keep our workflow process on track.
Role and Responsibilities:
We provide a compensation and benefits program that offers unique choices and flexibility for you and your family.
Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by
our competitive compensation and extensive benefits package including paid time off,
medical, dental, and vision benefits, and future growth opportunities within the company. Plus,
we work to maintain the best possible environment for our employees, where people can
learn and grow with the company. We strive to provide a collaborative, creative environment
where each person feels encouraged to contribute to our processes, decisions, planning, and
culture.
EOE
Based in Johnson City, TN, LabConnect is a leading provider of central laboratory support services with integrated and customizable services that support clinical development needs.
Are you ready to grow your career? Join our IT team as the Lab Integration Coordinator – the glue who holds us together! In this role, you'll be using your attention to detail and your passion for customer service to provide administrative support to our Lab Integration Team. You will be an integral role for the team with play an important role for LIT with interdepartmental communication and the success of laboratory data imports.
You will schedule, organize, monitor progress, update team members and partners, receive and respond to queries, investigate interface and service issues, and keep our workflow process on track.
Role and Responsibilities:
- Assist Lab Integration Team and internal customers with communication and support on tasks.
- Integration Error Management Support.
- Responsible for escalating interface and support issues to appropriate persons or groups for resolution.
- Receives and responds to all queries relating to specific clinical data imported and documents the outcome from the query.
- Maintain and manage incoming queries – providing premiere customer service.
- Investigate interface, application/database, and service issues. Perform root cause analysis and take corrective actions.
- Maintain and manage project tracker – staying organized and able to access information at a moments notice.
- Author and reviews interface specification documents.
- Perform additional administrative duties as required to support the Lab Integration Team.
- Bachelor's Degree or university program certificate, and two to four years of system analysis experience and/or training; or equivalent combination of education and experience; or greater than five years’ experience in similar position.
- Prior experience with Mirth/NextGen Integration Engine or experience with similar integration engines is highly desirable and will set you apart from other candidates.
- Experience in clinical laboratories or clinical trials labs and with FDA 21CFR11/GCP.
- Experience with Microsoft products – Excel is a must!
- Excellent attention to detail and ability to make quick, well thought out decisions.
- Ability to adhere to established timelines, processes, and procedures.
- Strong planning and problem-solving skills.
- Self-motivating and ability to work well independently as well as using a collaborative team approach.
- Excellent organization and time management skills, communication, multitasking, interpersonal and listening skills.
- Ability to adapt to changing environments and requirements.
- Demonstrated ability to manage multiple projects at the same time and self-prioritize.
- Customer service/client relationship management skills.
- Limited travel to Johnson City, TN (if remote).
We provide a compensation and benefits program that offers unique choices and flexibility for you and your family.
Benefits:
We value our employees’ time and efforts. Our commitment to your success is enhanced by
our competitive compensation and extensive benefits package including paid time off,
medical, dental, and vision benefits, and future growth opportunities within the company. Plus,
we work to maintain the best possible environment for our employees, where people can
learn and grow with the company. We strive to provide a collaborative, creative environment
where each person feels encouraged to contribute to our processes, decisions, planning, and
culture.
EOE
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