Account Manager, Client Success

Ovia Health, a Labcorp subsidiary, is the leading family health and technology company for women and families on their reproductive health journeys. Our mobile apps and comprehensive digital solutions for fertility, pregnancy, and parenting empower people to take control of their health and navigate parenthood with confidence. We believe every person deserves everyday support, equitable care, life-saving interventions, and a healthy, happy family. Join us!

What you will be doing:

• Managing an account portfolio of health plan or employer clients, which means nurturing the growth, profitability, retention, and satisfaction of each account

• Building and maintaining deep professional relationships with Ovia's employer and health plan clients

• Owning the account renewal process, driving performance, growth, expanding the use of Ovia's products and services, and maximizing retention

• Leading clients through the implementation process by working alongside our Client Operations Manager who managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches

• Owning account strategy, planning, and execution by developing strategic account plans that layout metrics, client goals, and the client journey ensuring success

• Delivering quarterly business reviews to client executives that identify key trends and tell a compelling data-driven story

• Aggregating and analyzing data to glean compelling insights and communicate data stories to diverse audiences

• Maximizing member enrollment and engagement by developing and overseeing client marketing campaigns

• Supporting Ovia’s revenue generation through timely implementations and tracking of KPIs, SLAs & PGs, projections, and renewals

• Working collaboratively with cross functional teams including Product, Sales, Marketing, Legal, Finance and Engineering

What we are looking for:

• 6 years of professional work experience with a strong expertise in account management, employee benefits, health plans, and digital SaaS

• Strong analytical thinker, with keen problem identification and solving skills

• Creative story-teller using aggregate data to identify trends and deliver key client insights

• Collaborative partner who is able to prioritize critical tasks and willing to take on multiple projects

• Skilled influencer and negotiator who is able to build solid internal and external relationships

• Deep listener who is able to synthesize client feedback and share with Ovia’s teams as well as share Ovia’s value, innovation roadmap, and vision with clients

What we offer:

We believe in Ovia Health’s mission and love what we do, and working at Ovia Health is a chance to be a part of something truly impactful. We value our employees tremendously and do what we can to help them stay happy and healthy, at work and away from it. In addition to a supportive and healthy environment, we offer:

• Small, dynamic and tight-knit teams that encompass a supportive and collaborative atmosphere

• Growth and education stipend

• Flexible work schedule

• Company provided MacBook Pro

• Paid vacation and sick leave

• Ability to be fully office-optional; when in the office we have an open, fresh, cubicle-free office space, along with healthy and tasty office snacks, including coffee (cold brew on tap)

• Four options for medical insurance coverage

• Dental and Vision insurance coverage

• Employer contribution to 401k with immediate vesting plan

• Generous parental leave

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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