What are the responsibilities and job description for the Support Services Team Lead position at Labcorp?
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are currently seeking a Team Lead to oversee our transcription team and front office staff. The qualified candidate will support 11 pathologists in various areas including billing, consultations, follow ups and others; providing exceptional customer service. In addition, you will be provided opportunities for continuous growth within the organization.
The schedule for this position will be Monday - Friday, 8:00am - 4:30pm, no weekends or holidays
Job Duties/Responsibilities:
- Assist in the supervision of a team of transcriptionists.
- Observe new employee performance and report observations to the supervisor
- Complete new hire and annual competency assessments when necessary
- Address any customer service related issues in a prompt and respectful manner
- Review daily/weekly schedule with supervisor and making schedule adjustments as needed
- Promote team work, cohesiveness and effective communication among coworkers
- Perform all duties of a transcriptionist and team lead as needed
Requirements:
- High school diploma or equivalent
- Previous experience as a transcriptionist; 2 years is preferred
- Prior experience in a leadership position is a plus
- Proven track record in providing exceptional customer service
- Strong communication skills; both written and verbal
- Ability to work independently or in a team environment
- Comfortably working under minimal supervision
- Reliable transportation and clean driving record if applicable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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