IT Support

Job Title: FSO - IT Support

Contract (6 Months) (Day 1 Onsite)

Locations: Hesston, KS

Job Description:

Responsibilities :-

• Adhering to SLAs
• ITIL Processes awareness and adhering to ITIL process workflow.
• Reporting to the HCL Track Lead / Team Lead.
• Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
• Ensuring that the IT processes are adhered to
• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
• Tracking work tickets on ITIL based ticketing system like Service Now.
• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
• Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
• Improves and maintains customer and employee satisfaction
• Performing asset inventory activities as needed
• Create documentation for processes and procedures of day to day work. Creating KB articles.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc
• Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.

Required Skills / Qualifications:

• Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
• Strong Microsoft Operating System installation(Win10 / MAC OS X) and troubleshooting skills • Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers
• Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc)
• Strong desktop support knowledge including hardware, software, and networking concepts •
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
• Good knowledge of MAC OS, IPAD and Android devices
• Knowledge of windows Image build process and SCCM deployments
• Good knowledge in handling RF scanners, industry level label printers ( Zebra, etc )
• Experience in handling managed print services , corporate / network printers.
• Basic understanding of Audio/Video equipment and conference room setup
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
• Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld – Blackberry, Android & IOS support knowledge
• Strong Customer service skills
• Strong written and verbal communication skills
• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc

Additional Responsibility

• Might need to travel to other sites based on demand and requirements.
• On-call requirement for P1/Urgent issues outside regular support hours (local business hours).
• Handle operations and customer requirements as per process and agreed SOW.
• Possible rotational shifts.

Job Type: Contract

Salary: $19.00 - $20.00 per hour

Experience level:

• 5 years

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Hesston, KS 67062 (Preferred)

Ability to Relocate:

• Hesston, KS 67062: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $20