Program Manager of Throughput

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $6,000 Student Loan Repayment ($3,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Annual Employee Merit Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Program Manager of Throughput reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Provides throughput and capacity optimization guidance, leadership, support and coaching to the organization.
• Leads key throughput and capacity optimization processes, such as Real-Time Demand Capacity (RTDC) and the Procedural Platform Planning Process (Quad P)
• Owner of throughput analysis and reporting, monitoring performance regularly to provide reports to operational leaders.
• Collaborates on efforts to deploy useful throughput dashboards for operational leaders.
• Supports LFH operational managers and directors in throughput improvement efforts. 

Qualifications

Required:

• Bachelor's degree.
• 3-5 years of relevant experience in operations/management.
• Patient throughput-related project and team management experience.
• Proven leadership, facilitation and change management skills.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.
• Proven analytical skills in the areas database manipulations and statistical analysis.
• High level of energy and enthusiasm.
• Flexible/adaptable ability to work with diverse group of healthcare professionals in a matrix environment.
• Effective problem solving and multi-tasking skills.
• Proven software competencies (Excel, Power Point).

Preferred:

• Master's degree (e.g. MBA, MHA, MEM).
• Familiarity with Epic (Electronic Health Record).

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.