MSR

Job Summary: The Member Service Representative role is responsible for serving as the primary point of contact for all retail members including both new and existing LMCU members. Responsible for educating and cross selling members on LMCU products and services that best fit their financial needs. This position will also be responsible for setting up all types of new accounts and consumer loans, recognizing and prioritizing member needs. Responsibilities: • Provides members with an exceptional level of service by partnering them with products which cater to their financial needs. • Must possess the ability to open and process new accounts, checking products, saving products, loans (unsecured/secured), credit cards, second mortgages, HSA, or IRA accounts with excellent accuracy. Able to become registered through NMLS and a notary through the county. • Builds relationships with business partners and able to successfully refer products to them. • Helps members create a safe financial future by counseling them on financial responsibility and credit. • Able to assist in all aspects of the branch as needed, such as processing transactions, vault responsibilities, and Saturday supervisor duties. • Willing to represent LMCU within the community or at various sponsored events. • Able to mentor peers and help coach to find successful referrals Preferred Education and Experience: • One to three years of similar or related experience. • Excellent written and verbal communication skills. Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union!

Salary : $34,000 - $43,100