Hotel Room Attendant

JOB TITLE: Room Attendant

REPORTS TO: Housekeeping Supervisor / Front Office Manager / General Manager

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of the guest room, bathrooms, hallways, corridors, public spaces under the supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

ROOM ATTENDANT DUTIES AND RESPONSIBILITIES:

· Report to work in the required uniform and in adherence with the Hotels Dress Code Policy.

· Enters and prepares the room for cleaning.

· Dusts the room and furniture.

· Replenishes guestroom and bath supplies.

· Cleans the bathroom.

· Cleans the closet.

· Vacuums and racks the carpet.

· Checks and secures the rooms.

· Replenish amenities according to the operational standards.

· Deliver and retrieve items on loan to guests e.g. iron and ironing boards

· Ensure security of guest rooms and privacy of guests

· Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, deep cleaning etc.) as required

· Cleans guest bathroom/bedroom/floor corridor.

· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

· Maintain positive guest relations at all times.

· Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

· Resolve guest complaints, ensuring guest satisfaction.

· Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

· Empty trash containers.

· Remove all dirty terry and replace with the clean par to the designated layout.

· Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.

· Replace facial, toilet tissue and bathroom amenities in the correct amount and location.

· Inspect the condition of bathrobes and replace soiled/damaged ones.

· Remove dirty bed linen and makeup bed with clean linen.

· Replace laundry bags and slips.

· Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure the correct amount and placement of hangers, extra blanket/pillow, and a luggage rack.

· Dust and polish all furniture.

· Realign furniture to the floor plan.

· Responsible for the replenishment of guest complimentary water.

· Responsible for the cleanliness and maintenance of his work area.

· Responsible for the Hotel property in the work area.

· Attends to guest calls, guest requests /guest complaints in the area assigned to him.

· Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.

· Responsible for following the standard operating procedures.

· Responsible for achieving and exceeding guest satisfaction score.

· Update the status of rooms cleaned on the assignment sheet.

· Return, clean, restock cart, and closet at end of shift.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience:

Previous hotel-related experience desired.

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Multiple Locations