Parts Specialist

**Must have 1-year CDJR Parts and/or Service Advisor Experience**

This position is a dual-role position, Parts Specialist and Service Advisor

Parts Specialist Requirements:

Your responsibilities would include, but not limited to:

• Sell Parts to customers, to the service department and over the counter;
• Aid walk-in customers in choosing the necessary Parts and suggest companion requirements;
• Determine availability on out of stock items;
• Prepare Orders for daily shipment, delivery or pick up;
• Retrieve Parts purchased from Stock;
• Review files weekly to keep on top of back orders and return to vendors;
• Issue credit for Parts returned and ensure invoice number is correct to verify proper credit and pricing;
• Unload and examine incoming shipments; record shortages and put aside damaged items; communicate with shipper to correct damages and shortages.

Service Advisor Requirements:

Your responsibilities would include, but not limited to:

• Schedule service appointments in the department and recommend additional work to customers
• Obtain customer and vehicle data.
• Confirm each customer's method of payment.
• Communicate with service customers to confirm the nature of the mechanical problem(s)
• Provide estimates for labor and parts.
• Contact customer by phone for approval if service work cannot be established at the time of reception
• Indicate on repair order the exact repair instructions, note the main reason(s) the car was brought in for
• Follow-up on work in progress of each repair order during the day.
• Advise customers on the status of their cars to ensure they understand the dealership cares about their business
• Answer work and price related questions
• Explain to the customer the details of the work order so they feel confident that the work was done properly and fairly
• Resolve customer complaints courteously and promptly, or refer the customer to the management
• Complete the closing of a work order
• Sign off finished work and phone the customer to advise that their car is now ready for pick-up
• Stay up to date on training provided by CDJR
• Be knowledgeable of warranties
• Must be in the top tier of the CDJR CSI (Customer Satisfaction Score)
• Obtaining email addresses and updating the customer profile to reflect correct information

Must have drivers license. Must be able to pass a background check and pass a drug test.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Weekend availability

Application Question(s):

• Can you pass a drug screening?
• Can you pass a background check?

Experience:

• CDJR Parts: 1 year (Preferred)

License/Certification:

• CDJR Parts experience (Preferred)
• Driver's License (Preferred)

Work Location: One location

Salary : $35,000 - $45,000