What are the responsibilities and job description for the Night Auditor position at LAKHANI HOSPITALITY MASTER?
Job Details
***URGENTLY HIRING***
Avid Hotel by IHG, recently opened in Des Plaines is hiring front desk agents to work the overnight shift. The night auditor assist guest with their overnight request and balance accounts from the day shift. The front desk is the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Duties and responsibilities:
- Welcome guest in a friendly, prompt and professional manner.
- Check guest in, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt, and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Check guest out, including resolving any late or dispute charges.
- Audit shifts one and two and balance their records.
- Perform the bucket check.
- Post daily room charges to folios.
- Perform the final reconciliation, print a recap of the day's activities, and clear the system.
- Perform other duties as assigned.
Qualifications and requirements:
- Computer knowledge
- Hotel experience but not required
- Friendly, professional, great customer service.
Lakhani Hospitality is family owned and operated with six properties throughout the Chicagoland area. We strive on bringing full service hotel accommodations to create the perfect stay for our guest and work environment for our associates.