What are the responsibilities and job description for the PC/Laptop technician position at LanceSoft, Inc.?
Skills & Experience:
• Requires a High School degree and 0-1 years of hands-on technical experience, Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
• Troubleshooting software and hardware problems
• Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
• Ability to test and certify PC, networks, servers and client /Client approved software applications and associated peripherals
• Knowledge of client specific internal procedures and service delivery requirements.
• Excellent analytical and client communication skills.
• Client clearance will be required.
***Experience with computer imaging required
Key Responsibilities:
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Requires a High School degree and 0-1 years of hands-on technical experience, Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
• Troubleshooting software and hardware problems
• Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
• Ability to test and certify PC, networks, servers and client /Client approved software applications and associated peripherals
• Knowledge of client specific internal procedures and service delivery requirements.
• Excellent analytical and client communication skills.
• Client clearance will be required.
***Experience with computer imaging required
Key Responsibilities:
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
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