What are the responsibilities and job description for the Account Manager position at LandCare?
THE POSTION
LandCare is looking for an Account Manager to join our team. This position is a high impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful relationships with each of our clients. This person will manage existing client relationships, new customer development, and new networking opportunities within the industry.
WHAT WILL YOU BE DOING?
Client Service and Retention
- Drive customer satisfaction and retention by understanding the individual needs of our customers
- Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving
- Promote high standards for customer service, safety, and LandCare’s culture and core values in a positive team environment
- Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
- Maintain LandCare’s Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
- Create client proposals, contracts, and recommendations and estimates that are designed to meet each client’s objectives are accurately and appropriately priced
New Business Development
- Identify new business opportunities by cultivating and maintaining business relationships with existing customers
- Actively prospect for potential clients and pursue new business relationships
- Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
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