Customer Service Manager - Real Estate Company

Overview:
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing the customer service department and ensuring excellent service is provided to our clients. This is a key role in our organization, and we are looking for someone who is organized, detail-oriented, and has strong communication skills.

Duties:
-Assist customers with inquiries, providing accurate and helpful information.

-Manage and respond to email communications promptly and professionally.

-Answer client or prospective client phone calls, addressing their needs and concerns effectively.

-Ensure company-wide customer service is outstanding by setting and maintaining high standards.

-Train, lead, and motivate the customer service team to achieve excellence.

-Handle complaints and resolve issues efficiently, maintaining a positive customer experience.

-Maintain accurate records of customer interactions and transactions.

-Stay updated on real estate market trends and company services to provide informed assistance.

Skills:
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Proficient real estate administrative tasks
- Ability to negotiate and resolve conflicts with customers
- Multilingual abilities are a plus
- Sales and marketing experience is beneficial

-Tech-savvy with proficiency in customer relationship management (CRM) software and other relevant tools.

-Real estate experience strongly preferred.

Benefits:

-Competitive salary of $40,000 - $50,000 per year.

-Paid time off

-Full-time position with opportunities for growth and development.

-Positive and collaborative work environment.

-Access to ongoing training and support.

How to Apply:

If you are passionate about delivering exceptional customer service and have the skills and experience required, we would love to hear from you. Please submit your resume and a cover letter detailing your qualifications and interest in the position to john.landflow360@gmail.com.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Education:

• Associate (Preferred)

Experience:

• Sales: 1 year (Preferred)

Ability to Commute:

• Shelby, NC 28150 (Required)

Work Location: In person