Community Ambassador (Z West)

The primary function of the Community Ambassador is to deliver exceptional service to existing and prospective residents to ensure that the community’s occupancy is maximized each year.  The Community Ambassador places customer needs, requests, and follow up as a top priority.  The Community Ambassador should be outgoing, energetic, and creative while performing their job responsibilities.  The Community Ambassador assists in the planning of community events, actively participates in on- and off-campus activities, and must be able to meet specific sales goals as outlined by the Leasing and Marketing Manager and Community Manager.

Reports to:  Community Manager

Direct Reports:  None

Roles and Responsibilities

The duties listed below are an outline of the Community Ambassador’s responsibilities and should not be considered an all-inclusive list.  As the needs of the community change, these duties may be modified as needed.

Leasing & Marketing

• Performs all responsibilities in a timely and efficient manner
• Represents the community and Landmark Properties in a professional manner
• Adheres to standards and complies with corporate procedures and government laws on Fair Housing
• Plans and participates in resident retention programs under the direction of the Leasing & Marketing Manager
• Conduct all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model, and traffic follow up
• Complete and submit required materials in a timely manner such as weekly reports, guest cards, and service requests
• Respond to internet and telephone inquiries in a timely and professional manner

General Administration

• Report on time to your shift
• Ensure confidentiality of client, resident and company information
• Attend and contribute to all staff meetings and any special or emergency meetings
• Understand and adhere to the Landmark Properties policies and procedures
• Maintain a clean and professional work environment
• Report time and attendance
• Assist with roommate matching, transfers, move-ins, and move-outs
• Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
• Participate in all move-in and move-out related activities, including inspections and trash-outs
• Manage time efficiently and effectively

Customer Service

• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
• Develop a sense of community among the residents and staff
• Maintain active and effective communication with residents, parents, and university personnel
• Contribute to the monthly newsletter and resident communications
• Maintain a positive community environment for both residents and associates and encourage participation in events and activities
• Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
• Walk each apartment prior to move-in to ensure that the units are clean and ready for move-in
• Assist in keeping the community clean by surveying common areas regularly and reporting any concerns and / or helping to clean up when necessary
• Perform open and closing checklists that may include housekeeping

Risk Control

• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Document the behaviors of residents that violate the law or the community lease agreement and report to the Community Manager
• Identify and report safety and security risks to the Community Manager

Work Environment

• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.