Spa Supervisor

Spa Supervisor

It is the responsibility of the Spa & salon supervisor to manage the spa & salon service areas, guest care, and guest services with a primary focus on identifying business opportunities and ensuring guest care are above expectations. Ensure that the highest level of guest service is provided and maintained at all times.

• Manage business operations and direct personal service functions of the Spa & salon.
• Ensure quality service for guests and employees is being upheld, including, but not limited to, cleanliness, safety, ethics, and professionalism.
• Oversee all inventory and ordering of retail products and services.
• Manages expenses against budget and maintains continual awareness of expense/loss control to ensure effective management of expenses.
• Recommends/suggests product purchases to customers to maximize product sales.
• Enforcement of sales techniques/procedures throughout all Spa & Salon positions and achievement of daily/monthly revenue goals.
• Collaboration with Spa & Salon leadership on strategies to enhance the sales of the spa & salon & salon by motivating the team.
• Maintain and enforce the policies and procedures for the Spa & salon.
• Enforces standards and direct sanitary maintenance of the Spa & salon in compliance with state, county, and city regulations that affect the Spa and Salon areas.
• Enforce and maintain neatness and cleanliness of workstations across all Spa & Salon positions.
• Maintain and update knowledge of the equipment and services performed in the field.
• Performs personnel functions, including but not limited to counseling, timekeeping, and attendance management.
• Ensure that all spa and salon employees are adequately trained in the spa & salon policies and procedures and the use of all equipment.
• Perform other duties and responsibilities as requested.

SUPERVISORY RESPONSIBILITIES:

• Spa & salon Coordinator
• Hair Stylist
• Massage Therapist
• Manicurist
• Esthetician

• Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams
• Excellent analytical, problem-solving, administrative, multi-tasking, organization, and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English, and articulate
• Ability to work efficiently, independently, and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows applications required, Spa & salon Soft experience preferred.
• 2 year’s experience in spa & salon operations
• The minimum age requirement is 21